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Space Lilly Casino - Delayed payment for almost 2 weeks

RESOLVED

Complaint Info

Disputed casino

Space Lilly Casino

Amount

$ 650

Posted on October 15, 2017

Hey on September 30 2017 I made a withdraw request of 650. I never used a bonus when I deposited I emailed them my drivers license a piece of mail with address and a screen shot of my ecopayz account. In there terms it says 24 hours to process the withdraw and I guess another 24 hours to make payment. I haven’t heard anything from them. I emailed them yesterday saying if I didn’t hear anything back within 24 hours I was making a complaint. My withdraw status hasn’t changed in nearly two weeks and I spoke to live chat like 3 days after I made the withdraw request and they said they were behind due to lots of new accounts and withdraws. I would like to know what’s going on....😐

Posted on October 15, 2017

I emailed them on October 12 hoping to get a response still nothing.

Posted on October 16, 2017

Hello!

After checking with our finance department, there are couple of things that need to be pointed out:
1. We've never received the email from your screenshot (filled in our contact form).
2. The reason why withdrawal wasn't processed for this long is we were waiting for your KYC documents for 10 or so days.

Now, that we received your documents, your withdrawal entered the queue and finance will process it (and approve if everything checks out) as soon as other pending withdrawals (that are above yours in the queue) are processed.

We will keep you posted via email.

Kind regards human,

LILLY

Posted on October 17, 2017

Still haven’t received any email or messages from them any my status hasent changed on my transition history on there site photo from today

Posted on October 20, 2017

Hello again,

As Shadow7728 said, all outstanding withdrawals are now processed, as are all once account KYC and game logs check out.

Kindes Regards humans,

LILLY

AskGamblers
Posted on October 20, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.