Complaint #22
Casino Cruise
Delayed Payment and Repeated Asking to Rollback without Fair Reason
11 years ago
Hi, I've deposited $1,000 first time, lost, and $1,000 the next day. I've been very lucky to have turned and won this into $6,000+ dollars. Over the course of the period of play, I've rolled back my withdrawals several times, and each time got lucky,
and eventually won almost $14,000.
On the 14th of May, I've made original withdrawal of $6,600. This amount I have never rolled back in this process, and over the course of the next few days, lost about $4,000.
Nett, at the end of my sessions I'm now at about $10,050. Of this I would like to now withdraw all of it - and have also set a loss limit of $2,000 which I've already reached.
My documents was sent in and verified, and I was told I am successfully verified my account and documents on 16 May.
However, recently I was told by a VIP host that "As you won big amounts of money, your winnings are under the radar of security, therefore
it will be much appreciated if you can split your withdrawal in smaller amounts as for example
in 500 USD units. Please let us know if you need any help to roll back and split your winnings."
I have since done so, and it's almost 48 hours. I've still not heard back and my withdrawals are pending still.
If this is really the case it's unfair to continue to take 2 days per $500 withdrawal. It will take me close to a month to withdraw everything.
Please help check if there is a was to be fairer on the withdrawal process, and allow for a speedier process.
Thank you.
and eventually won almost $14,000.
On the 14th of May, I've made original withdrawal of $6,600. This amount I have never rolled back in this process, and over the course of the next few days, lost about $4,000.
Nett, at the end of my sessions I'm now at about $10,050. Of this I would like to now withdraw all of it - and have also set a loss limit of $2,000 which I've already reached.
My documents was sent in and verified, and I was told I am successfully verified my account and documents on 16 May.
However, recently I was told by a VIP host that "As you won big amounts of money, your winnings are under the radar of security, therefore
it will be much appreciated if you can split your withdrawal in smaller amounts as for example
in 500 USD units. Please let us know if you need any help to roll back and split your winnings."
I have since done so, and it's almost 48 hours. I've still not heard back and my withdrawals are pending still.
If this is really the case it's unfair to continue to take 2 days per $500 withdrawal. It will take me close to a month to withdraw everything.
Please help check if there is a was to be fairer on the withdrawal process, and allow for a speedier process.
Thank you.
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