Complaint #78 Raging Bull Casino

Delayed Payment and No Response

By bugeeter

9 years ago

Message on forum

On February 22nd I submitted a withdrawal request in the amount of $2500. I was not playing with a bonus so there were no playthrough requirements to be met. I had previously submitted verification paperwork to the casino but after a week of waiting i was told to re-submit this paperwork, first to support@ragingbullcasino.com and then to banking@ragingbullcasino.com.

Last week I received the following response from Customer Service Agent "Lex":

Lex: Thank you for holding Allen. Your case was sent
to the Supervisor who will do the necessary to escalate
this matter to the Financial department and they will do
the necessary to process the withdrawal as soon as
possible.

As of today (over a week since this conversation with Lex) i've still heard nothing regarding this payout.

This morning I reconnected with Customer Service and explained these details to Agent "John Mac"...after the standard requests to "submit my paperwork" (yet again apparently) I explained that this had been done and that my request for this very straightforward and clean withdrawal request had been "escalated to a supervisor to assist with processing" i was told only that "I should hear something soon then"

Please help with what is clearly and attempt to avoid payment for a legitimate withdrawal request.

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

9 years ago

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

bugeeter

• United States • 1 reviews

9 years ago

The latest update on Raging Bull Casino's "shell game" in their unwillingness to pay out a legitimate withdrawal of $2500 submitted on February 22nd, 2017.

After finally being connected to Karen, a "VIP Host" via live chat (published telephone number is never answered) I was provided the following response on Friday, March 17th:

John Mac: Sorry for the inconvenienec I'm transferring
you to a VIP host to look at your account.
John Mac: Just a moment..
bugeeter: ok
John Mac: We're just waiting to see which of our VIP
hosts are free.
John Mac: Transferring you now.
Please wait while I transfer the chat to 'Karen'.
Thank you for contacting Raging Bull Casino. My name
is 'Karen'.
bugeeter: hello
Karen: Hello, welcome to Raging Bull Casino! This is
Karen from VIP. How can I help you today?
bugeeter: I just want to get paid out on the withdrawal
request from February 22nd
Karen: Allow me a moment to review your account
please
Karen: Your withdrawal will be approved by Monday
Karen: And should be sent out to the processor in next
5- 7 business day after that
Karen: We apologize for the delay
bugeeter: ok...well i guess i'll wait to see

As of this evening, Tuesday March 21st at 7:15 pm Central Time US, that withdrawal request is still showing as "pending" and nothing has been communicated regarding the commitment by VIP Host Karen to have this approved by yesterday, Monday the 20th.

I would be very concerned about depositing any money with this casino as it's very clear their only focus is on capturing deposits for as long as they can.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

85h left

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

83h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.