On February 22nd I submitted a withdrawal request in the amount of $2500. I was not playing with a bonus so there were no playthrough requirements to be met. I had previously submitted verification paperwork to the casino but after a week of waiting i was told to re-submit this paperwork, first to suppor[email protected]agingbullcasino.com and then to bankin[email protected]agingbullcasino.com.
Last week I received the following response from Customer Service Agent "Lex":
Lex: Thank you for holding Allen. Your case was sent
to the Supervisor who will do the necessary to escalate
this matter to the Financial department and they will do
the necessary to process the withdrawal as soon as
As of today (over a week since this conversation with Lex) i've still heard nothing regarding this payout.
This morning I reconnected with Customer Service and explained these details to Agent "John Mac"...after the standard requests to "submit my paperwork" (yet again apparently) I explained that this had been done and that my request for this very straightforward and clean withdrawal request had been "escalated to a supervisor to assist with processing" i was told only that "I should hear something soon then"
Please help with what is clearly and attempt to avoid payment for a legitimate withdrawal request.