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Atlantis Gold Casino - Delayed payment

RESOLVED
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motoraceing9
posted on July 2, 2014.

I made a withdrawal on May 17, I sent in all of the verification documents they ask for,they called me once for their phone verification. I emailed them once since then and they said that they had sent all of my documents to the processor but I still haven't got any money on my bank card from them yet. they owe me 475.00 I did not use a bonus on this.

Atlantis Gold Casino
posted on June 23, 2014.

We'll coordinate with our Accounts Team and update this post. You may also contact them directly.

motoraceing9
posted on June 26, 2014.

No my complaint has not been resolved.

Atlantis Gold Casino
posted on June 27, 2014.

Hi Carolyn,

Upon checking, Accounts team is waiting for some withdrawal documents from your side please fulfill for processing.

motoraceing9
posted on June 30, 2014.

My complaint has not been resolved.

Atlantis Gold Casino
posted on July 1, 2014.

Hi Carolyn,

We have coordinated with our Accounts Team and we are waiting for your documents for withdrawal processing. Kindly send accordingly.

Atlantis Gold Casino
posted on July 2, 2014.

We have coordinated with our Accounts Team and your withdrawal request has been approved and
it will be submitted for payment. Should you need further information you can contact Accounts Team directly as they have sent you an email update as well as of July 1.

AskGamblers
posted on July 2, 2014.

We got an email from the submitter that this complaint is resolved.

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Atlantis Gold Casino complaints

  • 30 of 39 resolved
  • 2 days avg response
  • 4 weeks avg complaint life
  • 1,502 USD avg amount
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