I made a withdrawal on May 17, I sent in all of the verification documents they ask for,they called me once for their phone verification. I emailed them once since then and they said that they had sent all of my documents to the processor but I still haven't got any money on my bank card from them yet. they owe me 475.00 I did not use a bonus on this.
Complaint Info
We'll coordinate with our Accounts Team and update this post. You may also contact them directly.
No my complaint has not been resolved.
Hi Carolyn,
Upon checking, Accounts team is waiting for some withdrawal documents from your side please fulfill for processing.
My complaint has not been resolved.
Hi Carolyn,
We have coordinated with our Accounts Team and we are waiting for your documents for withdrawal processing. Kindly send accordingly.
We have coordinated with our Accounts Team and your withdrawal request has been approved and
it will be submitted for payment. Should you need further information you can contact Accounts Team directly as they have sent you an email update as well as of July 1.

We got an email from the submitter that this complaint is resolved.
Atlantis Gold Casino Complaints
- 30 of 39 resolved
- 2 days avg response
- 4 weeks avg complaint life
- 1,502 USD avg amount
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Unresolved
Atlantis Gold Casino - Non payment of withdrawals
$1,800
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Atlantis Gold Casino - Non payment of withdrawals
i withdrew 800.00 and 1,000.00 in february 2016. never got paid by casino. after many, many emails which were mostly ignored, they have now locked me ...
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Atlantis Gold Casino - Still no payment 10 weeks after completing verification
$400
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Atlantis Gold Casino - Still no payment 10 weeks after completing verification
I won $400 in late December 2015 and successfully completed the verification process on about Jan. 11 2016 (after waiting several days for them to ...
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Unresolved
Atlantis Gold Casino - Non-payment, unauthorized transactions with my credit card
$850
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Atlantis Gold Casino - Non-payment, unauthorized transactions with my credit card
Hello. Thank you for hearing my complaint. During latter October, early November, 2015, I decided, for convenience, to play a few dollars of online ...
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Unresolved
Atlantis Gold Casino - 4 months and still waiting to be paid
$1,990
Unresolved
Atlantis Gold Casino - 4 months and still waiting to be paid
This is a complicated issue. It's directed to Atlantis Gold, sister casino of Monarch's online casino which is closed. In August 2015 I made a deposit ...
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