Ag Awards

Atlantis Gold Casino - Delayed payment

Complaint Info
Disputed casino Atlantis Gold Casino
Reason Delayed payment
Amount $ 475
Posted on July 2, 2014

I made a withdrawal on May 17, I sent in all of the verification documents they ask for,they called me once for their phone verification. I emailed them once since then and they said that they had sent all of my documents to the processor but I still haven't got any money on my bank card from them yet. they owe me 475.00 I did not use a bonus on this.

Posted on June 23, 2014

We'll coordinate with our Accounts Team and update this post. You may also contact them directly.

Posted on June 27, 2014

Hi Carolyn,

Upon checking, Accounts team is waiting for some withdrawal documents from your side please fulfill for processing.

Posted on June 30, 2014

My complaint has not been resolved.

Posted on July 1, 2014

Hi Carolyn,

We have coordinated with our Accounts Team and we are waiting for your documents for withdrawal processing. Kindly send accordingly.

Posted on July 2, 2014

We have coordinated with our Accounts Team and your withdrawal request has been approved and
it will be submitted for payment. Should you need further information you can contact Accounts Team directly as they have sent you an email update as well as of July 1.

Posted on July 2, 2014

We got an email from the submitter that this complaint is resolved.

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