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Mr Ringo Casino - Delayed payment for 3 weeks

RESOLVED
Posted on June 15, 2016.

I deposited 200€ and got 200€ bonus on 29.05.2016. I wagered through and won around 2700€. Now its been over 3 weeks and i have not received withdrawal that i made in 2 part.

I have asked many times about this thing from the livechat but they just says that there is some sort of investigation or technical problem. They have not send me any emails and they have not given me a response to my email.

I would understand 1-2 week delay but 3 weeks starts to make me feel a bit nervous.

Could you please help me?

AskGamblers
Posted on June 18, 2016.

Dear @Anis,

Casino management sends evidence that your payment was successfully processed, can you please confirm this? Thank you.

Posted on June 20, 2016.

Dear @Anis,

We are sorry that you had to wait so long. As noted from the AskGamblers' team, the payment was processed, and this should now be with you.

Our apologies, for any inconvenience, and making you nervous, it was never our intention, and once again our sincerest apologies.

If you could get in touch with our Support team, they will be more than happy to give you a bonus, as way of apology for the delay.

Once again, our apologies, for the delay, and we hope to see you at Mr Ringo again soon.

Best regards,

Mr Ringo Team

AskGamblers
Posted on June 23, 2016.

Dear @Anis,

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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