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Delayed Funds Withdrawal


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By Lcfrs
9 years ago
Message on forum
I have had an outstanding withdrawal request for about 620 EUR since 31 MAY 2017 and it still hasn't been processed even after 2 weeks.
My account has been fully verified so verification is not an issue.
Whenever I ask Customer Support to explain and resolve my issue, I get an automated e-mail about how I have to wait for the Finance department to process my withdrawal and that I should be patient.
Does / did anybody have the same issue with this casino?
Could anybody advise me how to resolve it?
Should I contact their Maltese regulator to look into it?

Thanks.
Disputed Casino Mr Ringo Casino
Amount €624.19

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hello,

I have received my funds in full in my personal bank account today.

The issue has therefore been resolved.

Thanks for your assistance.

Best regards,

Lcfrs
User name
Good afternoon LCFRS, please, check your payment one more time as, according to the finance department, it should have already been made.


Kind regards.
User name loyalty-level-2
Hello,

Thanks for the update.

I can confirm that as of today, my withdrawal dated 31 MAY 2017 is still pending (see the enclosed screenshot).

I look forward to this issue being resolved as soon as possible.

Best regards,

Lcfrs

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

Mr Ringo Casino Complaints

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