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Slots Magic Casino - Delayed withdrawal

RESOLVED
Complaint Info
Disputed casino Slots Magic Casino
Reason Delayed payment
Amount £ 2300
Posted on May 9, 2017

I have won twice on Slots Magic. Currently I await my first withdrawal and have done since 30th April (£1100)
I have had no contact from them whatsoever and it's been up to me to contact them regards documents and to chase the withdrawal.
The correct documents were submitted and they confirmed that this was the case but now say they are pending approval before the withdrawal can be processed.
Their site says this should be 24/48 hours but it's well past that now.
I opted for no bonuses and haven't used any.
I have since won another £1000 which I am not able to withdraw as I currently have a pending withdrawal.
Can you please help? I'm getting concerned that I may never see my money.

Posted on May 9, 2017

Hi, can you send me your Slotsmagic username so i can find out whats happening
thanks
Krystal

Posted on May 9, 2017

i checked your account and I see you were paid for both wins on the 6th May.
Congratulations on your wins

Slotsmagic Team

AskGamblers
Posted on May 9, 2017

Dear @Scotswahey,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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