Planet 7 Casino - Delayed Answers & payment

posted on May 24, 2016.

Hi gamblers,
I gamble as a hobby and have been for a while. It seems like I rarely withdraw, but consistently depositing (LOL).

Well on May 8th, I decided to withdraw my casino balance of $1,023 but I used a bonus so the balance when down to $763 from Planet7 in check form (this is the 1st time that I withdraw from Planet7) just out of curiosity. Its been an adventure (to put it kindly), the withdrawal was approved May 12 and that is the last I've heard from them. I contacted LiveChat and the pleasant representative, Nina, stated that she could not see anything on my withdrawal because its been "escalated by management." I have sent emails to [email protected] department & [email protected] department and both tell me that I will get an email soon. Why send me an email just to state that I will get an email? It seems like I'm getting the runaround or they are attempting to stall payment. I'm truly disappointed because I enjoy planet7 their LiveChat representatives are always kind and helpful but it seems like withdrawing from the casino is heavily discouraged. Any help or guidance will be greatly appreciated.

posted on May 28, 2016.

Dear @Cgmat1,

Please let us know if there's some update on your issue.

posted on May 28, 2016.

No update on the issue.

posted on May 31, 2016.

Hi Cgmat1--

I've had a look at your account and it's good news--I see that the payment was already sent off and the tracking has come in. It's showing that your payment is set to be delivered to you tomorrow (Wednesday) by noon. :-)

I'm terribly sorry for the delays and frustrations with this.

I wish you all the best,