Planet 7 Casino - Delayed payment of $910 after 6 weeks

Moss27 Canada
posted on June 9, 2016.

I have a withdrawal pending for 6 wks now!
After i got a email verifying my name adress etc, 3 wks ago i waited my 10 business days and no responce from casino!
I was given a womans email address called Ally,and told she will sppeed up the process?
Well i have sent Ally 5 emails with no responce?
My user name is ,moss 27

posted on June 15, 2016.

Hi Moss27--

I'm so sorry for the delays and I absolutely understand your frustration with this.

I've checked your account and I do see that your payment has been sent off. I would expect to see the tracking in the next day or so (generally payments are delivered the day after I receive tracking).

As soon as your tracking comes in, I'll come back and update you.

All the best,


posted on June 17, 2016.

Hi Moss27--

I'm terribly sorry I was unable to post yesterday (I had to take the day off). I checked this morning on your tracking and I'm happy to see that your payment was already delivered to you, yesterday. :-)

Have a wonderful weekend,


posted on June 21, 2016.

Dear @Moss27,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.