Hi. My account was shut down due to legislation in Australia which I dont have no problem with. Prior to it being shut down I made a withdrawal for 1900 euro. After it was shut down their customer service informed me that I had 310 euro left in my account and they would refund me.
I made my withdrawal for 1900 euro on June 3rd. The 310 euro was processed on june 8th. After the allocated time had passed i sent them bank statements to show no money was received. I made them aware that it may be my banks fault as it may not receive euros. I gave them a new bank with all the correct details. This new bank is a major bank and does accept any currencies as they convert themselves. I have made international transfers from Australia to this bank in the uk myself and it takes 48 hours usually. It has been nearly a week since they told me the money was transferred to the new bank and it is still not in. I was reluctant to write a complaint as some of the customer service has been good, but after reading similar complaints I worry that this is the only way I will be able to get my money. I have been very patient up to this point but I feel that b bets is delaying releasing my funds for whatever reason. Please could you help me with this situation.