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b-Bets Casino - Delay in payments

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Ronny85 Australia Message
Posted on June 25, 2018.

Hi. My account was shut down due to legislation in Australia which I dont have no problem with. Prior to it being shut down I made a withdrawal for 1900 euro. After it was shut down their customer service informed me that I had 310 euro left in my account and they would refund me.
I made my withdrawal for 1900 euro on June 3rd. The 310 euro was processed on june 8th. After the allocated time had passed i sent them bank statements to show no money was received. I made them aware that it may be my banks fault as it may not receive euros. I gave them a new bank with all the correct details. This new bank is a major bank and does accept any currencies as they convert themselves. I have made international transfers from Australia to this bank in the uk myself and it takes 48 hours usually. It has been nearly a week since they told me the money was transferred to the new bank and it is still not in. I was reluctant to write a complaint as some of the customer service has been good, but after reading similar complaints I worry that this is the only way I will be able to get my money. I have been very patient up to this point but I feel that b bets is delaying releasing my funds for whatever reason. Please could you help me with this situation.

Ronny85 Australia Message
Posted on June 29, 2018.

Still awaiting on a reply from player management I can see theres only 6 hours left so hopefully they reply today.

Checked my bank and still no money either.

Hopefully hear from them soon.

Ronny85 Australia Message
Posted on June 29, 2018.

This is 2 of the latest emails. I can no longer get information from a customer service as I have made this complaint which is frustrating.

They claim money was sent on the June 22nd but I am not too sure.

I am worried that they do not want to send me my money and they are searching for an excuse.

Please help.

AskGamblers
Posted on July 3, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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