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Royal Panda Casino - Delay in payment over 20 days

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount ₹ 11000
Posted on November 28, 2017

Hello, I have been following on my withdrawal amount over 20 days with Royal Panda casino. Initially they asked for verification of my details. And it is done now. After that i was asked to wait till 22 Nov. And till that time also not received the money. Now they say they are checking with payment gateway. And still no reply. Could you please help me getting my payment now !


Please after refer to below chat with casino representative


"16:56:21 Message: Hi

16:56:21 Please wait and one of our operators will be with you shortly.

16:56:26 Beata : Hi, I'm Beata. Thank you for contacting Royal Panda's customer service. I'm here to assist you today.

16:56:27 You are now chatting with Beata (Customer Service Specialist)

16:56:50 Beata : Hello, Manish. How may I assist you today?

16:57:06 Manish : Hi Beata

16:57:23 Manish : I come back to you for checking the status on my withdrawal amount

16:58:05 Beata : I understand. Let me check that for you. Please kindly bear with me for a moment.

17:05:22 Beata : Thank you very much for your patience, Manish. I'm very sorry, but we're yet to receive an update on your case from our payments provider. I assure you that we will contact you via email as soon as there is any. I apologize for any inconvenience caused and kindly ask you for some more patience.

17:06:10 Manish : it was supposed to be 3 days

17:06:49 Beata : I am very sorry, Manish. Unfortunately, the case may take longer than we estimated at the beginning.

17:08:01 Manish : but i have been waiting for almost 20 days not since the payment initiated on 8 th Nov

17:08:13 Manish : I cannot continue to wait like this !

17:09:23 Beata : I understand your frustration and I truly apologize for any inconvenience caused, Manish. I assure you that every effort is being made in order to solve your case as soon as possible.

17:10:40 Manish : I think i should take this matter to next level now !

17:10:54 Manish : and should log in the complaint "

AskGamblers
Posted on November 28, 2017

Dear @fireguy,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 28, 2017

Hello Askgamblers. The total amount in discussion for withdrawal is INR 11000

Posted on December 1, 2017

Dear Fireguy,

We are currently working with with our payment provider to solve this case for you.

We are locating the payment/withdrawal, and will do our best to provide you with an answer ASAP.

Best Regards,

Royal Panda

Posted on December 1, 2017

Hello Royal Panda; I have been listening on same for a while. I need my money nothing else !

Posted on December 5, 2017

Hi Fireguy,

The money should be on your account ready to be withdrawn. Please let me know if you have any other questions.

Thank you.

Royal Panda.

Posted on December 5, 2017

Hi Royal Panda

I have just checked my account. The amount is still not reflecting in my bank account. Could you review and update please ?

Regards
Manish

Posted on December 7, 2017

Dear Fireguy,

It seems like the withdrawal was a success, could you confirm please?

We are again very sorry for any inconvenience caused by this, but we had to wait for our provider to give clear feedback.

Thank you,

Royal Panda

fireguy India
Posted on December 8, 2017

Yes Royal Panda. Received the money. Thanks !

AskGamblers
Posted on December 8, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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