I have been playing at Atlantis Gold Casino for several months now and for the first time would like to withdraw my winnings. I submitted a request to withdraw my winnings approximately 4 1/2 weeks ago. The second week of the request I received an email asking for very personal documentation for verification such as images of credit card front and back, color image of my state id, etc. I followed up with all that was requested immediately. I followed up the second week each day to find that suddenly no one can provide me an update of the status. I have emailed them several times, I have called them several times, I have chatted live with them several times to find that nothing has changed and no one can or will provide me information on whats going on. Today makes 4 1/2 weeks that I have not heard back and as of 10 minutes ago, I was told that there are no new notes on my account. Please help.
PS. They're terms and conditions does not speak to timing of withdrawal payments.