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Grand Parker Casino - Declined Withdrawal

RESOLVED
Complaint Info
Disputed casino Grand Parker Casino
Reason Declined payment
Amount $ 273
Posted on November 11, 2014

In June I have request a withdrawal of $500 and on 30th of June it was declined and they sent me an email, my account was chosen for security checking and it might take up to 60 business days. It means I had to wait till 22th September. After that, I tried make the withdrawal but I never got! Almost every week I contact the customer services but they always have a different explanation for me.
I think they don't want pay me!
I waited almost five months to get my money!
Please help to get it!

AskGamblers
Posted on November 5, 2014

Dear @deepsee,
Any update considering your complaint? Thank you.

Posted on November 5, 2014

Hello Deepsee,

Please note: this issue is currently being investigated with finance deportment. We'll keep you posted on all the developments.

Thank you for your patience and best regards,
Grand Parker Casino

Posted on November 5, 2014

Hello,

That's the same excuse since september and they only say something to me when i complain.

Posted on November 8, 2014

Hello Deepsee,
As per finance department, your account checking is now finished, all your further withdrawal requests will be approved on regular basis.
Please note: you won with a free bonus (maximum cashout was $80) and deposited $21 in order to get the winnings (since the minimum amount of withdrawal is $100). Then the $100 withdrawal was sent to you.
After that you had $1 of withdrawable balance (the rest was not cashable), played with it and won $172 more.
Considering all above mentioned, at this time you can cash out $173.
You’re welcome to request withdrawal, it will be approved in timely manner.
Thank you and best regards,
Grand Parker Casino

Posted on November 9, 2014

Hello,
My issue is resolved.
Thank you to all, especially to AskGamblers.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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