Ag Awards

Grand Parker Casino - Declined withdrawal, again!

Complaint Info
Disputed casino Grand Parker Casino
Reason Declined payment
Amount $ 1294
Posted on November 25, 2014

I won $2294 in June. Grand Parker Casino paid me $1000. Then I requested money again, but my second $1000 was declined and they sent me an email, my account was chosen for security checking and it might take up to 60 business days. It means I had to wait till 3 October. OK. Then I went to cashier and made the withdrawal. One week ago my withdrawal was declined again and stated that it is under review.

I waited almost four months to my money, please help to get it.

Posted on October 25, 2014

Dear @albert,
Any update considering your complaint?

Posted on October 26, 2014

Dear Albert,
We apologize for a delay in your account checking, it was necessary measure.
Now, that checking has been completed successfully, you’re welcome to request withdrawal.
Please follow the instructions you received from our representative to receive your withdrawal.
Thank you,
Grand Parker Casino

Posted on October 26, 2014

I am glad to hear that. I made the first installment withdrawal.

Posted on October 27, 2014

Today I got $500. I made the second installment.

Posted on October 30, 2014

Hello Albert,
As you confirmed above, the first installment has already been paid.
Your current pending request as well as all further requests will be approved within regular timeframe.
Congrats on your win!
Grand Parker Casino

Posted on November 2, 2014

Dear @albert,
Is this complaint resolved? Thank you.

Posted on November 2, 2014

Yes, it is resolved.
Thank you very much for your help!

Posted on November 21, 2014

This complaint has been reopened upon submitter's request.

Posted on November 21, 2014

My last installment was declined again.

Posted on November 24, 2014

Hello Albert,
Please accept our apologies for this system glitch, please request withdrawal once more and it will be approved ASAP.
Thank you and best regards,
Grand Parker Casino

Posted on November 24, 2014

I did make the withdrawal.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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