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Declined paying legitimate winnings


hi,
I recently signed to this online casino to play live roulette with real dealers.
the first time I won around 1000 euro they suspended my account accusing me for using system of "odd" and "even" to win..
after long emails and investigation they released my winings.
few days later I lost 1000 euro.
same day I deposited another 500 euro and won around 12000 euro,
immidiatly they suspended my account, again investigating, but this time it takes very long, and seems its a dead end.
I tried to explain that im not using nothing, no system or computer aids, plus its impossible to guess the out come. the dealer is real, the roulette is real, and they close the bets before the wheel is spun.
I spent so many hours on this web site,
is there anything to do about it?
its frustrating I have been searching online about my case or if its really possible to predict outcome of roulette, sleepless nights, im playing roulette in land casino for 10 years now, and never had any issues before, to me it seems they just don't want to pay out because ive quadripple my deposites,
im really frustrated about it and feel theres no one that can help, im attaching all emails and screen shots that I have.
I have played fair and never used nothing or any systems,
all my proofs are in word how can I send it to u? I have pics I attached there and all our e-mails
thanx a head,
evgeniia permiakova
Disputed Casino Global Live Casino
Amount €12000

Discussion

User name
This complaint is rejected by player's reqest.
User name loyalty-level-2
Hi,
Below is the company reply after they got msg from askgamblers to reply this complaint, this case has been beyond ridiculous...
Any way lets close this complaint so globallivecasino.com wont have any other reason to block my user, they seriously happy to find every little reason to do it...

Due an request to reply to your complaint, we have continued your account suspension.

Best

GlobalLiveCasino Support.
User name loyalty-level-2
Hi,
Ive got an answer from the online casino,
Basically they don't allow professional gaming.
I don't know how professional u can be in roulette. The edge always stays same for the house.
They decided I cannot cash out until 50% of my bets are random, and maybe they'll even cancel some of my bets.
I'm very disappointed, my online betting experience was like hell, I waited 5 long days for their investigation.but hey that's their small rule, although we all have fun when we win. I guess some websites will do anything inorder not to pay winnings. Now basically they've changed the rulles of roulette for me, they just want me to lose ofcours

Global Live Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $376
Avg. Complaint Duration 12 days
Avg. Response Time 2 days

Global Live Casino Complaints

See all complaints for this casino
Denied winning payments and closed my account

3 weeks ago (now its 15.6.15) I was looking for an online casino that has live dealers and that registers players from Hong Kong, I found this website called globallivecasino.com under PlayPearls Limited, it looked simple and friendly to user. I must say that it’s my first online casino experience ever and I was very skeptical at first and wasn’t easy to trust with my credit card. Sucks to see that I was right and there is no online casino we can really trust, unless we lose money, then they hunt us with all kind of promotions and endless bonuses that actually aren’t worth it.I deposited money with my credit card, and did all verifying that were necessary for withdrawing winnings.

I won around 1100 euro playing roulette with live dealer.

The second I asked to withdraw money, my account was blocked and they accused me for using gambling system and now my account is under investigation.

I was shocked at first, all I play in roulette are outside bets (even-odds bets), its impossible to cheat at it, its real live dealer, they turn camera away from the roulette while spinning plus they stop putting bets before the spinning of the roulette wheel.

In the end it took them a few days to actually say that there is a pattern for my bets but they seem random so they let withdraw go thru. It wasn’t pleasant but thought maybe its because im new.

The next day I lost 1000 euro, and then I deposited 500 more and actually made 12,700 in 6 hours playing roulette only. I asked to withdraw most of it and my account was immediately blocked again for suspicious of using systems or computer aids to win money…

I couldn’t believe my eyes, it has been a whole week of endless nights and days, tens or hundreds of emails and me searching online for any clue or help.

They say I breached their terms and conditions because:

I use a system called even odd system to have an edge on the house- which is basically betting only on outside bets (only red black, even-odd or high low bets).

Their terms and condition states that the user should play for recreational and entertainment only and non-professional play, and they said I played professional.


I feel so scammed so cheated it is so unfair, they lie to me. If anyone here knows the rules of roulette, there is no such thing that you are not allowed to bet only outside bets.

And for sure the edge will always be on the house side no matter what.

This globallivecasino.com has a blog about roulette saying that there is no way of beating the roulette and that every spin of the ball has nothing with past result.

How can u indicate if I play professional???

Roulette is not a game of knowledge, its game of pure luck, there is no way to predict the outcome of a spin, unless the wheel is fixed with computer controlling the wheel and magnets. Anyway if you win money it means you are professional.

In the end what happened is that they agreed to let me play again in their website saying that I didn’t use any computer aids but I did breach their terms by using “common system” to beat the roulette. They gave me 3000k as compensation for time and fair play.

But they said to me that I have to bet also on numbers at the amount of at least 50% of my bets of more in order to be able to withdraw winnings.

This is so unfair I thought to myself. I never played numbers on roulette.

But I was so devastated and frustrated I decide to take those 3000 euro, also because I realized it’s probably the best ill get out of them.

I decide to play their way, and after 2 days I actually won over 30000 euro, and thought to myself wow 30k is amazing.

Again when I asked to withdraw, my account was blocked and again under computing.

It’s been almost a week since they started to compute my bets.

I just got an answer from them blaming me for using bots and software to place bets because I placed them quick, im playing roulette many years I know the layout very good I used their re-bet button few times, and I clicked numbers very quick, they say its computer aids, I told them that im willing to send my computer for checkup…

They treat me as if I am the criminal here, as if I’ve done something wrong when actually they trick me, cheat me, and they even changed the global rules of roulette, telling me that betting on even-odds bets is a system and it gives the player an edge on the house.

Should I laugh or cry???

We gamblers usually lose money, some of us lose a lot, when we lose those online casinos take the money really quick no questions asked.

But when you win money, it’s a nightmare.

Stay away from globallivecasino.com, they are a big scam. They lie, cheat and drag you till you give up.

I hope I help other players not to get scammed by globallivecasino.com, do not sign in their website, stay away from them, and please tell all your friends not to play at their website.

For conclusion:

I have been playing legitimate, with real money, no bonuses and haven’t used any systems or computers to win real money. Global live casino dragged my soul out trying to make me the bad person, in the end they just didn’t want to pay me winnings. They accused me for being professional at roulette and for using even-odd system. If you win money they will find a way to say you have breached the terms and conditions, Stay away from global live casino, a total aggravation, bad for your soul.

- if there is any law way to fight them I’m willing to give % from what we will get to whomever helps me, it’s over 40k winnings. I have screenshots, emails and other to prove it all, below I post some information about them so they can’t hide from anyone.

Status solved Resolved