Ag Awards

Global Live Casino - Declined paying legitimate winnings

Complaint Info
Disputed casino Global Live Casino
Reason Declined payment
Amount € 12000
Posted on June 3, 2015

I recently signed to this online casino to play live roulette with real dealers.
the first time I won around 1000 euro they suspended my account accusing me for using system of "odd" and "even" to win..
after long emails and investigation they released my winings.
few days later I lost 1000 euro.
same day I deposited another 500 euro and won around 12000 euro,
immidiatly they suspended my account, again investigating, but this time it takes very long, and seems its a dead end.
I tried to explain that im not using nothing, no system or computer aids, plus its impossible to guess the out come. the dealer is real, the roulette is real, and they close the bets before the wheel is spun.
I spent so many hours on this web site,
is there anything to do about it?
its frustrating I have been searching online about my case or if its really possible to predict outcome of roulette, sleepless nights, im playing roulette in land casino for 10 years now, and never had any issues before, to me it seems they just don't want to pay out because ive quadripple my deposites,
im really frustrated about it and feel theres no one that can help, im attaching all emails and screen shots that I have.
I have played fair and never used nothing or any systems,
all my proofs are in word how can I send it to u? I have pics I attached there and all our e-mails
thanx a head,
evgeniia permiakova

Posted on June 3, 2015

Ive got an answer from the online casino,
Basically they don't allow professional gaming.
I don't know how professional u can be in roulette. The edge always stays same for the house.
They decided I cannot cash out until 50% of my bets are random, and maybe they'll even cancel some of my bets.
I'm very disappointed, my online betting experience was like hell, I waited 5 long days for their investigation.but hey that's their small rule, although we all have fun when we win. I guess some websites will do anything inorder not to pay winnings. Now basically they've changed the rulles of roulette for me, they just want me to lose ofcours

Posted on June 4, 2015

Below is the company reply after they got msg from askgamblers to reply this complaint, this case has been beyond ridiculous...
Any way lets close this complaint so wont have any other reason to block my user, they seriously happy to find every little reason to do it...

Due an request to reply to your complaint, we have continued your account suspension.


GlobalLiveCasino Support.

Posted on August 26, 2020

This complaint is rejected by player's reqest.

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