Wrongly accused me for "delayed bets"

Hello,

I deposited on the casino and started to play. A single game a time and if a bonus then play it immediately.

In total I played 7 free spins feature in "Supe It Up" before the issue appeared.

I noticed that my balance was around 100 EUR and the wager 38-39% done when suddenly the bonus disappeared. I played a little more and the other "Free Spins" bonuses did likewise.

My balance at 97.69 EUR I ask support what can I do. Finally issues a withdrawal request. They discarded it and claimed that I should 5 the amount at least 3 times if bonus lost or if a deposit without bonus.

I did that, played a little more, INCLUDING another 7 "Supe It Up" bonuses. With my at 83.28 I requested a withdrawal again September 22.

September 24 the request discarded and they confiscated the funds, reason given: "delayed bets".

I contacted the support, they finally sent me the history of the game logs.

What I discovered ? There is a bug in their software, I am not certain if it's just "Supe it Up" or all Microgaming games.

Now check this:

19045435 Jetsetter EUR 108.23 108.03 0.2 0 0.2 Welcome package with code 68888 *******@yahoo.co.uk 2018-09-21 21:49:39.966 2018-09-21 21:49:40.093
19045438 Jetsetter EUR 108 107.8 0.2 0 0.2 Schleswig-Holstein 68888 *******@yahoo.co.uk 2018-09-21 21:49:42.814 2018-09-21 21:49:42.919


Spin 19045435 "Welcome package with code", I used the welcome bonus. End balance: 108.03.
Next spin 19045438, the wagering bonus now became "Schleswig-Holstein" - it's from Free Spins -. Wait what, I "lost" the welcome bonus with a balance of 108 ? Dasist is your game logs. Check it and dond't assume.

I asked to point these "delayed bets". They replied with:

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Those ones for example

19037041 Supe it Up EUR 190.09 235.48 0.25 45.64 -45.39 Welcome package with code *******@yahoo.co.uk 2018-09-21 18:01:34.190 2018-09-21 22:18:18.464

19040058 Supe it Up EUR 186.10 208.67 0.25 22.82 -22.57 Welcome package with code *******@yahoo.co.uk 2018-09-21 19:32:07.794 2018-09-21 22:18:17.447

19028949 Supe it Up EUR 187.18 203.35 0.25 16.42 -16.17 Welcome package with code *******@yahoo.co.uk 2018-09-21 12:56:11.741 2018-09-21 22:18:19.512

19043052 Supe it Up EUR 135.32 144.11 0.25 9.04 -8.79 Welcome package with code *******@yahoo.co.uk 2018-09-21 21:03:09.722 2018-09-21 22:18:15.862

19025486 Supe it Up EUR 324.86 332.21 0.25 7.60 -7.35 Welcome package with code *******@yahoo.co.uk 2018-09-21 09:49:49.026 2018-09-21 22:18:20.559
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Everything from a single game and the beauty of it, I "delayed" all thesae bonuses and finished in 5 seconds totally! I saved 5 bonuses on the SAME game and played all together in 5 seconds! Is that even possible !? If you know the game it takes 2-3 minutes to complete the bonus.

Even so, from their game logs, let's check my next spin after the supposed "delayed bets"

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19037041,Supe it Up,EUR­,19­0.0­9,2­35.4­8,­0.2­5,4­5.6­4,-­45.3­9,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 18:01:­34.1­90­,20­18-­09-21 22:18:18.464
19037142,Desert Treasu­re,­EUR­,23­5.4­8,2­35.3­9,­0.0­9,0.00­,0.0­9,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 18:05:­53.5­69­,20­18-­09-21 18:05:53.687
19037143,Desert Treasu­re,­EUR­,23­5.3­9,2­35.3­0,­0.0­9,0.00­,0.0­9,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 18:05:­56.8­05­,20­18-­09-21 18:05:56.911

19040058,Supe it Up,EUR­,18­6.1­0,2­08.6­7,­0.2­5,2­2.8­2,-­22.5­7,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 19:32:­07.7­94­,20­18-­09-21 22:18:17.447
19040323,Fire Lightn­ing­,EU­R,2­08.6­7,­208.47­,0.2­0,­0.0­0,0.20­,We­lcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 19:40:­43.7­56­,20­18-­09-21 19:40:43.841
19040324,Fire Lightn­ing­,EU­R,2­08.4­7,­208.27­,0.2­0,­0.0­0,0.20­,We­lcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 19:40:­46.2­76­,20­18-­09-21 19:40:46.397

19028949,Supe it Up,EUR­,18­7.1­8,2­03.3­5,­0.2­5,1­6.4­2,-­16.1­7,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 12:56:­11.7­41­,20­18-­09-21 22:18:19.512
19029006,Desert Treasu­re,­EUR­,20­3.3­5,2­04.0­1,­0.0­9,0.75­,-0.66­,We­lcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 13:01:­22.1­27­,20­18-­09-21 13:01:22.273
19029007,Desert Treasu­re,­EUR­,20­4.0­1,2­03.9­2,­0.0­9,0.00­,0.0­9,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 13:01:­25.8­68­,20­18-­09-21 13:01:25.942

19043052,Supe it Up,EUR­,13­5.3­2,1­44.1­1,­0.2­5,9.04­,-8.79­,We­lcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 21:03:­09.7­22­,20­18-­09-21 22:18:15.862
19043836,Supe it Up,EUR­,14­5.6­9,1­45.4­6,­0.2­5,0.02­,0.2­3,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 21:15:­34.3­94­,20­18-­09-21 21:15:39.298
19043844,Supe it Up,EUR­,14­5.4­6,1­45.2­1,­0.2­5,0.00­,0.2­5,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 21:15:­39.3­62­,20­18-­09-21 21:15:39.654

19025486,Supe it Up,EUR­,32­4.8­6,3­32.2­1,­0.2­5,7.60­,-7.35­,We­lcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 09:49:­49.0­26­,20­18-­09-21 22:18:20.559
19025504,Aztec Magic,­EUR­,33­2.2­1,3­32.0­6,­0.1­5,0.00­,0.1­5,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 09:54:­38.2­51­,20­18-­09-21 09:54:38.344
19025505,Aztec Magic,­EUR­,33­2.0­6,3­31.9­1,­0.1­5,0.00­,0.1­5,­Welcome package with code,6­888­8,*­***­***­@ya­hoo.co.uk­,20­18-­09-21 09:54:­40.3­79­,20­18-­09-21 09:54:40.477
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The start game of each bet after the ones in question have the balance updated!

And also please check my final spin (it's a bonus in "Supe It Up").

19068547 Supe it Up EUR 68.49 83.28 0.25 15.04 -14.79 68888 *******@yahoo.co.uk 2018-09-22 11:34:56.735 2018-09-24 07:05:58.242

End balance 83.28. The money that requested the same amount, September 22. Now check the finish date for that bet. It's Sep 24!

I left couple bonuses in the SAME game AFTER withdrawal request at 22
Sep for Sep 24 ? Does that ever make any sense ? And played the bonuses Sep 24, DELAYED. But hey, the balance updated at 22 already, like a time machine or a paradox. This became quite hilarious.

I don't attribute malice to the casino, just stupidity and incompetence. It's a fault in their software.

NOTE: my email is hidden above.

Thank you for reading this.