I won $6,000 AUD and withdrew my winnings on the 2012-09-16 03:45:16 but still its the 24/09/2012 and my winnings are not yet paid to me.
First I had major difficulty in actually getting the documents submitted and 4-5 days went by before they even agreed to accept all my documents even though I had received a company e-mail from the casino stating these are the documents you need and I submitted all of them yet they kept stalling out time.
This casino is now refusing to answer my e-mails, and now even not picking up my phone calls. I have been told that because the casino is waiting on money from Citadel Internet Banking for a deposit I had made (even though the money has come out of my bank account, and I received the money into my casino account) because Crown Europe has not received the funds from Citadel WHICH HAS NOTHING TO DO WITH ME, my request to withdraw my $6,000 AUD cannot proceed until Citadel gives Crown Europe the money.
This has nothing to do with me and I can't believe that I am being totally ignored and not given a reason as to why I am being punished and my fair win is being delayed indefinitely
People beware of this casino..