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Crown Europe Casino declined my winnig

RESOLVED
Complaint Info
Disputed casino Crown Europe Casino
Reason Bonus terms violation
Posted on May 16, 2014

On the 6th of dec. 2011 i won $600,00 at CROWN EUOPE CASINO..I recieved 2 times an email from theme with congrats. and i have to wait for 4-6 days to send my $600,00 wth M.B.buth after 6 days i got an email with the shocking news that my winning is declined!!!

I was so angry because the reasons they giving me is based on lays!!! They say that i dont get the $600,00 because i won $300,00 in November 2011!!! I never ever won at Crown Casino before!!!!! Also they tolt me that i played onscratch games and that's not allowed!! Thats also a lame exceus, because i wonn the most at slot games!!!

I still don't have my $600,00 buth i dont wanne give up!!!! So i wright emails to organisation like casino deal and GPWA and i hope that they cane help me with this big issue with Crown Europe! Is there somebody who can help me?

Is there also somebody who has the same problem with Crown Europe?

Please send me an respons and thanks....

Posted on December 15, 2011

Hi All,

I am sorry but does it sound realistic that someone would say seen you won before in our casino you cant win again?

I truly belive there was a communication or langauge barrier here.

The reason you didnt get paid is cause you didnt comply with the terms and conditions. The terms and conditions are sent to you along with every bonus received. You received it in the mail you registered with us on the 2011-12-05 at13:05:06 casino time. if you would like it sent to you again please log on to chat and speak to us as we have tried to reach you twice today by phone and you are not answering

Regards

Crown Europe Management

Posted on December 18, 2011

crown europe casino plays unfair games with people who has won money at there casino site!!!

they still refushed to cash out my winning of $600,00, because (according to crown) i playd on sctrach games,buth i didnt won the money with scratch games!!! i won the $600,00 with slots games! i ask theme many times to send me the rules of there t&c where i can read that"s > not allowed to play on scratch games and whene you do, you dont get your winng!­!!<­ ­ ­still after 8 days i didnt recieved te rules!! why didnt crown put the amount of $600,00 back on my balance???? the only thing they do is that they put my deposit of $25,00 back on my balanc­e!!­ ­yes­,be­cause that is cheaper thene cash out my $600,00!!! and thats unfair!!!! whats the matter with all that casino's who ript off people whene they have won!!! so i wanne ask people who has the same problem with crown europe casino,(ore other casino's) to responce on this notis and tell your story!!! on this site AskGamblers.com

Posted on December 19, 2011

Hi All,

This player has been sent the terms and conditions from day one. The only problem is that she fails to understand them or accept them.

If you take a bonus in online casinos they come along with T&C's. The player has been spoken to on the phone and on the chat and through mails several times and has been given amazing service. The player above forgot to mention that is was her responsibility to read the terms of the bonus she accepted. By failing to do so we ended up here.

I am sorry for the inconvenience but the decision stands

AskGamblers
Posted on December 27, 2011

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Crown Europe Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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