Crown Coins Casino - Unable to update account

UNRESOLVED

Complaint Info

Disputed casino

Crown Coins Casino

Reason

Other

Umegray

I recently tried to update my account with crown coin casinos. They verified my information and my verification went through the telephone number that I registered the account with, and is no longer valid so I was trying to update it. They told me that I needed to submit or create a ticket in order to do so. I did this. I screenshot it the information because the email that they sent me said a ticket was not created which in fact it was. I sent them several screenshots of this ticket and also of the conversation that I was having with one of the customer service reps through text. Now there are no longer responding. I cannot get anyone to respond to my issue that I'm having. I'm trying to collect winnings in order to do so a text message must be sent to the phone in order to generate a code. I am unable to do so because I cannot update my telephone number.

AskGamblers

Dear Crown Coins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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