Self-exclusion complaint

I have always gotten my redemptions within 24-30 hours. I submitted 2 redemptions on the 1st of September and it is now the 5th of September.

I have 4 redemptions pending when normally they would have already been approved within 24 hours.

I have reached out to crown casino support and they tell me it could take up to 7 days with no reason for the delay and change of my usually redemptions processing time. This really makes me nervous.

I had a pending redemption with the money factory for $1200 and the never paid me and are closed now. This is giving me anxiety I just want the money I’m owed from crowns casino in the normal processing time I have had for the time that I have been playing on their website. I have never had any redemption no matter the redemption size take this long. I still have friends getting their redemptions in 24 hours that I referred this is not cool.

I won 13,000 and redeemed it in 3 increments, being 6,000, 4,000, and 3,000 on Thursday. On Saturday, the redemption failed, but the 13,000 was not returned to my balance. My balance said 0, so I contacted support on Saturday. It is now Monday and I still have no response. I have contacted them by email, through their app, and on social media.

I chose the prepaid option for my redemption over 12 days ago it is asking for credit card verification.

I used Google pay who used a virtual card number instead of my physical card number. I provided verification of my physical card and a screenshot showing that Google Pay used a virtual card that matches the one they have on file.

It has been 6 days since I provided that information, and I cannot reach anyone at support. No matter what I do, it just says hang tight, that every failed verification will be reviewed by someone.

But 12 days is well past the verification window that they claim, and there's no way to get in touch with support

Dear AskGamblers Complaint Team,

I am writing to request your assistance with an ongoing withdrawal issue on the casino platform.

Summary of the issue:

- I have a current balance of $78 in my casino account.

- I attempted multiple withdrawals via Prepaid and Interac methods.

- Each time, the withdrawal was initially submitted by the casino system, but the transaction was later canceled automatically.

- Upon cancellation, I received an email prompting me to provide my address and phone number.

- I provided the requested information, but the withdrawal was again canceled, and the funds were returned to my casino account.

- The money remains in my account, but I am unable to receive it in my bank or prepaid account.

Supporting evidence:

- I have screenshots of the withdrawal submission process, including the canceled transactions and emails received from the casino.

- These screenshots clearly show the steps I followed, the system submission, and the cancellation.

Action requested:

I kindly request that AskGamblers investigate this issue and assist in facilitating the withdrawal of my $78 from the casino account.

This issue has persisted despite my repeated attempts and providing all the requested information.

Thank you for your attention and assistance.

I have attached the relevant screenshots as proof.

Sincerely,

<full name removed>

I have been waiting for a total of five days for my $2300 redemption to be approved.

I have never had to wait this long before; at most, it takes 25 hours.

Support only says it’s in its final process of being approved, but it has been saying that since day 1.

Can I please get some help on this?

Thanks

I requested a redemption for $3,171.90 from CrownCoins Casino earlier this week. The request was later rejected, and my entire SC balance was removed. When I asked support what happened, they said it was due to a “Coinback correction” after a system review.

The thing is, my Coinback history has never added up to anything close to that. I’ve only ever gotten a few SC total, usually less than $5, and my most recent Coinback entry literally shows $0.00 SC.

I’ve asked multiple agents for a breakdown of what they’re referring to, but I keep getting the same copy-and-paste replies about “fairness” and “routine checks.” Nobody has shown any actual numbers or data.

I’m not trying to start drama — I just want transparency. If they really removed over $3,000 from my account, there should be a clear record explaining why.

Ticket #41841161, if anyone from CrownCoins support sees this.

Hello,

I have been having issues with Crown Coins for months now.

I put in a redemption request, and they sit there for weeks without being approved.

3 days ago, I redeemed $650, and today it was rejected.

The site had a glitch this morning with their gift that had nothing to do with my $650 redemption. But with the gift, I was able to redeem $2,500, which was also rejected.

My money was not returned to my account after it was rejected. I have put thousands of dollars into this site.

My $650 from days ago should not have been rejected today. They owe me my winnings.

I cannot get in touch with anyone from customer support. The call fails, and no one responds to the chat or email.

I'm a relatively new player with a fully verified account on CCC. I have fully verified my account and received 3 redemptions around $100 without any issues before. On 4/24/2025 I initiated a redemption of $5102.89 and it has been "In Progress" ever since. I asked their support and I'm getting automated responses. I created a ticket but it was promptly closed with a generic comment saying "Our redeem team is working on all redeems, rest assured we will do our best to approve your redeems in a timely manner."