Credit card verification has redemption on hold over 12 days

Dear AskGamblers Complaint Team,

I am writing to request your assistance with an ongoing withdrawal issue on the casino platform.

Summary of the issue:

- I have a current balance of $78 in my casino account.

- I attempted multiple withdrawals via Prepaid and Interac methods.

- Each time, the withdrawal was initially submitted by the casino system, but the transaction was later canceled automatically.

- Upon cancellation, I received an email prompting me to provide my address and phone number.

- I provided the requested information, but the withdrawal was again canceled, and the funds were returned to my casino account.

- The money remains in my account, but I am unable to receive it in my bank or prepaid account.

Supporting evidence:

- I have screenshots of the withdrawal submission process, including the canceled transactions and emails received from the casino.

- These screenshots clearly show the steps I followed, the system submission, and the cancellation.

Action requested:

I kindly request that AskGamblers investigate this issue and assist in facilitating the withdrawal of my $78 from the casino account.

This issue has persisted despite my repeated attempts and providing all the requested information.

Thank you for your attention and assistance.

I have attached the relevant screenshots as proof.

Sincerely,

<full name removed>

I have been waiting for a total of five days for my $2300 redemption to be approved.

I have never had to wait this long before; at most, it takes 25 hours.

Support only says it’s in its final process of being approved, but it has been saying that since day 1.

Can I please get some help on this?

Thanks

I requested a redemption for $3,171.90 from CrownCoins Casino earlier this week. The request was later rejected, and my entire SC balance was removed. When I asked support what happened, they said it was due to a “Coinback correction” after a system review.

The thing is, my Coinback history has never added up to anything close to that. I’ve only ever gotten a few SC total, usually less than $5, and my most recent Coinback entry literally shows $0.00 SC.

I’ve asked multiple agents for a breakdown of what they’re referring to, but I keep getting the same copy-and-paste replies about “fairness” and “routine checks.” Nobody has shown any actual numbers or data.

I’m not trying to start drama — I just want transparency. If they really removed over $3,000 from my account, there should be a clear record explaining why.

Ticket #41841161, if anyone from CrownCoins support sees this.

Hello,

I have been having issues with Crown Coins for months now.

I put in a redemption request, and they sit there for weeks without being approved.

3 days ago, I redeemed $650, and today it was rejected.

The site had a glitch this morning with their gift that had nothing to do with my $650 redemption. But with the gift, I was able to redeem $2,500, which was also rejected.

My money was not returned to my account after it was rejected. I have put thousands of dollars into this site.

My $650 from days ago should not have been rejected today. They owe me my winnings.

I cannot get in touch with anyone from customer support. The call fails, and no one responds to the chat or email.

I'm a relatively new player with a fully verified account on CCC. I have fully verified my account and received 3 redemptions around $100 without any issues before. On 4/24/2025 I initiated a redemption of $5102.89 and it has been "In Progress" ever since. I asked their support and I'm getting automated responses. I created a ticket but it was promptly closed with a generic comment saying "Our redeem team is working on all redeems, rest assured we will do our best to approve your redeems in a timely manner."

I contacted CrownCoins via email in addition to having submitted a ticket (which I submitted more than 24 hours ago and have not received any acknowledgment or resolution). My name is B.L. and I am a regular CrownCoins player (VIP Gold) and have spent many thousands and previously redeemed without issues. I submitted a redemption on March 28, 2025, and have been waiting for well over four days now for this redemption to be approved and paid out. At 5:45am EDT on Monday, March 31, 2025, I received a request to provide proof of my credit card, and even though I've previously submitted this information, I submitted it again less than an hour after the request was made (and again, the request itself is bizarre, since I've previously verified myself).

It has now been nearly 48 hours and 2 business days since I submitted the requested information and opened a ticket, and my payout still has not been approved/processed and the response to my ticket simply says that they're "working on it", despite the page saying the average response time is "around 2 hours." There is no reason this redemption should be delayed, and I am requesting that it be paid out immediately. It's beyond concerning that they would delay like this for a player who has spent as much as I have with CCC and it should give any other player pause.

This is what has been going on in a letter I submitted to them

They also locked my account, have been completely verified on both Skrill and there website

Urgent: Resolution Needed for My Redemption Issue

I am writing to express my frustration regarding the ongoing issues with my recent winnings of $11,807.60 that I redeemed on January 26, 2025. Despite multiple communications with your support team, I am still without my funds.

After redeeming my winnings, each day for four consecutive days, someone from your site canceled my redemption without my authorization. I reached out for assistance and received various ticket numbers while speaking to representatives Emma, Kimberly, and Adam. Eventually, Adam confirmed that my issue was resolved, and my Skrill account email (<removed>) was correctly inputted.

I received an email stating that my funds would arrive within 1-3 business days, but that timeframe has long passed. Now, three weeks later, I contacted support again and was informed that my winnings were sent to <removed>, which is NOT my Skrill account email. This is unacceptable.

To add to my frustration, I have been locked out of my account and continue to be passed around to different representatives without a resolution. I have provided all necessary proof and simply want my winnings. I have repeatedly requested a Skrill ID for this transaction, but no one has been able to provide it.

I urge you to address this matter immediately. I expect a clear response regarding the status of my funds and a resolution to this ongoing issue.

Thank you for your attention to this urgent matter.

I recently tried to update my account with crown coin casinos. They verified my information and my verification went through the telephone number that I registered the account with, and is no longer valid so I was trying to update it. They told me that I needed to submit or create a ticket in order to do so. I did this. I screenshot it the information because the email that they sent me said a ticket was not created which in fact it was. I sent them several screenshots of this ticket and also of the conversation that I was having with one of the customer service reps through text. Now there are no longer responding. I cannot get anyone to respond to my issue that I'm having. I'm trying to collect winnings in order to do so a text message must be sent to the phone in order to generate a code. I am unable to do so because I cannot update my telephone number.