This is what has been going on in a letter I submitted to them
They also locked my account, have been completely verified on both Skrill and there website
Urgent: Resolution Needed for My Redemption Issue
I am writing to express my frustration regarding the ongoing issues with my recent winnings of $11,807.60 that I redeemed on January 26, 2025. Despite multiple communications with your support team, I am still without my funds.
After redeeming my winnings, each day for four consecutive days, someone from your site canceled my redemption without my authorization. I reached out for assistance and received various ticket numbers while speaking to representatives Emma, Kimberly, and Adam. Eventually, Adam confirmed that my issue was resolved, and my Skrill account email (<removed>) was correctly inputted.
I received an email stating that my funds would arrive within 1-3 business days, but that timeframe has long passed. Now, three weeks later, I contacted support again and was informed that my winnings were sent to <removed>, which is NOT my Skrill account email. This is unacceptable.
To add to my frustration, I have been locked out of my account and continue to be passed around to different representatives without a resolution. I have provided all necessary proof and simply want my winnings. I have repeatedly requested a Skrill ID for this transaction, but no one has been able to provide it.
I urge you to address this matter immediately. I expect a clear response regarding the status of my funds and a resolution to this ongoing issue.
Thank you for your attention to this urgent matter.
