I have been waiting over 72 hours for a redemption. Initially, the support is only available via a bot until past the 72 hour point. I was able to put in a ticket after that point. I have put a ticket in but have not had any communication regarding the ticket or the redemption. I have previously been successful with redemptions within 24 hours. My account is verified.
AskGamblers
Dear @Mms1319,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
$300 is the amount
I've tried a phone number I found online for customer service and that doesn't work. I've had to reply to chat in over 24 hours and the ticket hadn't been looked at yet.
Here are screenshots showing lack of response from them. I have redeemed way larger amounts with less hassle!
AskGamblers
Dear Crown Coins Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
90 hours left
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