Crown Coins Casino - Phone number update issue

I don't know what the issue is with Crown Coins and their response time. When I check on my messages it shows that the agent had been active 15 minutes ago but never read my message nothing. I have been put on wait for four hours at a time since my first message to them. This has never been a problem in the past. Just last week I verified my debit card and it was approved, so why now do I need to verify my phone number when I want to redeem winnings?

Dear Crown Coins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This issue has been resolved by crown coins.
I will have to say I had to show them that they violated their own ToS before they would update my account with my new phone number..
Thank you to askgamblers for your prompt and willingness to help. I know you would've had my issue resolved in a timely fashion.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.