Excessive and inexcusable delay in redemption payout

Dear AskGamblers Complaint Team,

I am writing to request your assistance with an ongoing withdrawal issue on the casino platform.

Summary of the issue:

- I have a current balance of $78 in my casino account.

- I attempted multiple withdrawals via Prepaid and Interac methods.

- Each time, the withdrawal was initially submitted by the casino system, but the transaction was later canceled automatically.

- Upon cancellation, I received an email prompting me to provide my address and phone number.

- I provided the requested information, but the withdrawal was again canceled, and the funds were returned to my casino account.

- The money remains in my account, but I am unable to receive it in my bank or prepaid account.

Supporting evidence:

- I have screenshots of the withdrawal submission process, including the canceled transactions and emails received from the casino.

- These screenshots clearly show the steps I followed, the system submission, and the cancellation.

Action requested:

I kindly request that AskGamblers investigate this issue and assist in facilitating the withdrawal of my $78 from the casino account.

This issue has persisted despite my repeated attempts and providing all the requested information.

Thank you for your attention and assistance.

I have attached the relevant screenshots as proof.

Sincerely,

<full name removed>

I have been waiting for a total of five days for my $2300 redemption to be approved.

I have never had to wait this long before; at most, it takes 25 hours.

Support only says it’s in its final process of being approved, but it has been saying that since day 1.

Can I please get some help on this?

Thanks

I requested a redemption for $3,171.90 from CrownCoins Casino earlier this week. The request was later rejected, and my entire SC balance was removed. When I asked support what happened, they said it was due to a “Coinback correction” after a system review.

The thing is, my Coinback history has never added up to anything close to that. I’ve only ever gotten a few SC total, usually less than $5, and my most recent Coinback entry literally shows $0.00 SC.

I’ve asked multiple agents for a breakdown of what they’re referring to, but I keep getting the same copy-and-paste replies about “fairness” and “routine checks.” Nobody has shown any actual numbers or data.

I’m not trying to start drama — I just want transparency. If they really removed over $3,000 from my account, there should be a clear record explaining why.

Ticket #41841161, if anyone from CrownCoins support sees this.

Hello,

I have been having issues with Crown Coins for months now.

I put in a redemption request, and they sit there for weeks without being approved.

3 days ago, I redeemed $650, and today it was rejected.

The site had a glitch this morning with their gift that had nothing to do with my $650 redemption. But with the gift, I was able to redeem $2,500, which was also rejected.

My money was not returned to my account after it was rejected. I have put thousands of dollars into this site.

My $650 from days ago should not have been rejected today. They owe me my winnings.

I cannot get in touch with anyone from customer support. The call fails, and no one responds to the chat or email.

I'm a relatively new player with a fully verified account on CCC. I have fully verified my account and received 3 redemptions around $100 without any issues before. On 4/24/2025 I initiated a redemption of $5102.89 and it has been "In Progress" ever since. I asked their support and I'm getting automated responses. I created a ticket but it was promptly closed with a generic comment saying "Our redeem team is working on all redeems, rest assured we will do our best to approve your redeems in a timely manner."

This is what has been going on in a letter I submitted to them

They also locked my account, have been completely verified on both Skrill and there website

Urgent: Resolution Needed for My Redemption Issue

I am writing to express my frustration regarding the ongoing issues with my recent winnings of $11,807.60 that I redeemed on January 26, 2025. Despite multiple communications with your support team, I am still without my funds.

After redeeming my winnings, each day for four consecutive days, someone from your site canceled my redemption without my authorization. I reached out for assistance and received various ticket numbers while speaking to representatives Emma, Kimberly, and Adam. Eventually, Adam confirmed that my issue was resolved, and my Skrill account email (<removed>) was correctly inputted.

I received an email stating that my funds would arrive within 1-3 business days, but that timeframe has long passed. Now, three weeks later, I contacted support again and was informed that my winnings were sent to <removed>, which is NOT my Skrill account email. This is unacceptable.

To add to my frustration, I have been locked out of my account and continue to be passed around to different representatives without a resolution. I have provided all necessary proof and simply want my winnings. I have repeatedly requested a Skrill ID for this transaction, but no one has been able to provide it.

I urge you to address this matter immediately. I expect a clear response regarding the status of my funds and a resolution to this ongoing issue.

Thank you for your attention to this urgent matter.

I recently tried to update my account with crown coin casinos. They verified my information and my verification went through the telephone number that I registered the account with, and is no longer valid so I was trying to update it. They told me that I needed to submit or create a ticket in order to do so. I did this. I screenshot it the information because the email that they sent me said a ticket was not created which in fact it was. I sent them several screenshots of this ticket and also of the conversation that I was having with one of the customer service reps through text. Now there are no longer responding. I cannot get anyone to respond to my issue that I'm having. I'm trying to collect winnings in order to do so a text message must be sent to the phone in order to generate a code. I am unable to do so because I cannot update my telephone number.