Ag Awards

Cosmik Casino - unable to contact the manager!!

Complaint Info
Disputed casino Cosmik Casino
Reason Delayed payment
Amount € 13000
Posted on February 25, 2015

I had complain this casino before at ask gambler for delay giving my payout and after the payment was going smoothly for only 2 time (since their allow is 2500 each time), when i request a payout in March it stop , right now i had waited for 3 month (bank wire of $2500) and it is still pending . I had contact live support all they say that for my account i have to wait til vip manager to come back and deal with it all they told me they will leave the manager a notice to contact me after ,but 3 month of waiting i receive non contact from them at all and i have to go to their live chat every few day to see if the manger is here or not. I had also have the manager personal contact e-mail but never receive a response from him at all , i am feeling like i am being a fool. Like if they are trying to not pay me than why an they just say it better like spinning me around . I really suggest people keep out of this casino like if you win big i guess you need to wait like few year to receive all the payout. Totally disappointed

Posted on June 19, 2013

 wahwahwkw, is this issue resolved? Please confirm if there is some progress!

Posted on June 24, 2013

 Can we close this complaint? Not okay to post one and then don't come back with any reply!

Posted on June 28, 2013

 This complaint can be considered withdrawn and case solved!

Posted on February 25, 2015

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.

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