I opened an account with this Casino 10 days ago. I deposited £100 ( 116euro) and played with that sum for a couple of hours. I refused all bonuses and these were removed prior to me playing. In the 2 hours or so I amassed 1000.62 euro and requested a withdrawal of this amount. I deposited a further £25.
Today I have received an e-mail saying they have denied my withdrawal for "irregular play". I asked why it was refused and they stated it was because I played more than 30% of my bonus..I explained I did not take a bonus and the lady became confused. A whi;le later she returned to tell me that they consider irregular play to be playing more than 30% of your deposit, bonus or balance!!
This is disgraceful and not a common rule, no other casino that I know of implement such nonsense!
I deposited fairly, I played for 2 hours fairly and I therefore want to be paid my winnings fairly! It is disgraceful for them to withhold this money.
May I warn any one thinking of playing at this casino to think again..they are crooks from my experience.