Cosmik Casino - No pay, No response

I've played at Cosmik casino off and on for years, and have previously had a few withdrawals that were paid without a problem. However, on 29 June I requested a withdrawal of €4193, and it has not been paid. I've attempted to contact them about this a number of times, but they do not respond. I was told a month ago that the withdrawal was approved, and I would receive it shortly, but that did not happen.

Dear alfreed,

We are sorry to hear that you were unable to contact your account manager.

Please allow us to check further into the issue so we can get back to you with more details.

Best Regards,
CosmikCasino Support Team

I have not heard anything from Cosmik about this problem, so it's still unresolved.

Dear alfreed,

We understand that you are in touch with your account manager regarding this issue.

We expect a fast and satisfactory solution.

Best Regards,
CosmikCasino Support Team

Hi, I have not heard anything from any account manager.

Dear Alfreed,

After reviewing your account we can certify that a comment of communication was added to your profile addressing this issue.

Nevertheless, we will prompt your account manager to contact you again.

If you have a different email or phone number that you prefer to be contacted to, we invite you to forward the new details via private message.

Best regards,
CosmikCasino Support Team

I was contacted by the account manager today, but wasn't told anything conclusive, only that I would be updated after a meeting tomorrow. But I'm crossing my fingers everything will be sorted soon.

Dear alfreed,

We are happy to know that your account manager could reach you. We understand that you weren't picking your phone up.

Looking forward to solving this issue as soon as possible.

Best Regards,
CosmikCasino Support Team

This case has been reopened upon player's request.

The complaint was seemingly resolved and I received a partial payment. However I still have €1795 pending which has not been paid. I have contacted them about the remaining withdrawal but have not received any info on when I will get it. Please help.

Hi alfreed,

We will look into this for you.

Best Regards,

Cosmik Support Team

Dear alfreed,

We were notified that your payment is now being processed and you should receive it within the next few days.

Best,

Cosmik Support Team

@alfreed,
Did you received your winnings?

I have not received the withdrawal yet. I am assuming it will be paid to my Skrill account?

@alfreed,
Any update? Did you received your winnings?

No, I have not received anything yet.

Hi alfreed,

We were just informed by the accounting department that due to an issue with our Skrill account the payment couldn't be sent out yet and will be sent out within the next few days. If you'd like to choose a different method we can assure you that the payment will be sent out immediately.

Best Regards,

Cosmik Support Team

Hi alfreed,

We just got notification that the withdrawal was paid. Please check your Skrill account to confirm.

Best Regards,

Cosmik Support Team

I received the withdrawal, so my complaint has been resolved.