I had made a deposit at Club Gold "weekend Insurance' of 30.00, which I lost, and I did receive the 30 insurance back on the Monday following. With that 30.00 insurance money I played for the week with a balance going up and down several times over. When I was up in chips, I would try to make a withdrawal, and would get a message that the amount I could withdraw was "0", so I kept playing and doing well..Every now and again, I would check if I was able to withdraw any funds, and finally I was, so I put in my withdrawal request which was fine except I got a pop up message that I had to give the 30.00 bonus back - which I agreed to....and got the following email (below) as confirmation
Thank you for choosing to play at Club Gold!
We have received your withdrawal request for the total amount of CAD1,010.18, together with your preferred payment method of IDS.
Your transaction request code is: 17531764."
When I went online to chat about my withdrawal progress, the online chat fellow, said I was only entitled to 60.00 of that because if the weekend insurance bonus - which I agreed to suspend upon the payout request. I have sent an email to the manager at Club Gold, but have not yet heard back. This casino was fine until this 1st request of a payout...I think this is total BS and would expect to be paid out the amount which I was entitled to withdraw! Any help you may provide would be greatly appreciated..