Ag Awards

Club Gold Casino - Withdrawal Not Possible

Complaint Info
Disputed casino Club Gold Casino
Reason Delayed payment
Amount $ 50
Posted on July 24, 2014

After taking a bonus from Club Golld Casino, I had actually managed to qualify for the max withdrawal which only USD50. Prior to this, I had also made a few deposits with my Entropay Card amounting to a total USD500++. However, upon requesting for a withdrawal back into my usual Entropay account but was later informed by the support team from Club Gold of their unsuccessful deposit attempts. After insisting for them to proceed again for 3 times or more to keep trying, suddenly the support team informed me to have another account setup, an EcoCard or a Netteller Account. The best thing is that not only do I need to open a new payment medium but also to have a minimum deposit of USD20 to be made before the free bonus winnings can be withdrawn.

How could they easily receive money from my Entropay Account then not be able to deposit back into the originating account which is my Entropay account.

Help required from as it is since August 31st this issue is yet to be resolved...




Posted on September 27, 2013

Please be advised that following this complaint we have been in touch with the player and explained the issue to him.

More specifically, our rep "Jim" called him yesterday and explained from the beginning what had happened and that this issue is not from the casino side but from the bank declining the transactions according to their set rules of not processing card refunds/paybacks back to the players geographical location. In addition he was also advised that all our members from the same geographical location use NETeller or EcoCard to withdraw their winnings.

The funds are still in the account and as soon as the player registers one of the above mentioned methods we will be happy to process his withdrawal immediately.

Best regards

Dino G

Club Gold Casino

Posted on October 2, 2013

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Club Gold Casino where it is clearly displayed that player has been paid in full. 

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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