I received a promotional email from Club Gold Casino offering me a 400% deposit bonus once a deposit was made. I was intrigued so I registered with this Casino but after reading terms and conditions I never accepted the deposit bonus as I didn't understand the wagering as this is all new to me .Therefore I deposited £10 and lost. The following week I deposited £14 again not accepting the bonus and to my delight I won £200 which I withdrew straight away. The following day I made my 3rd deposit of £12 but again lost. Around 5 days later I received an email asking me to send documents verifying who I was. I emailed the required documents to them as requested, eventually after several emails and documents having to be sent several times I received an email to say my account had be closed (24/01/14). According to their records my Husband had previously opened an account over 18 months ago and has made maybe 2 or 3 deposits but none within the past year. I was unaware of this as my Husband often plays various Casinos of which I do not question. I have spoken to Club Gold and have been told that only One bonus per household (although I never used a bonus) and only One IP Address per household. I am fuming over this as I was not aware my Husband was a member, If that was the case I should not have been sent an email or been allowed to open an account let alone make 3 deposits. My Husband's account has also been closed tonight which means neither of us could play if we wanted to. I think this is a disgrace and some sort of scam especially as my Husband received an email 2 days ago offering more bonuses even though this problem has been going on since 7th January 2014. Obviously I would like my £200 winnings as I won in good faith and they were more than happy to take my money. If I can't receive my £200 winnings then I think it's only fair I should be refunded my £36 that I have deposited.
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