Ag Awards

Club Gold Casino - Withdrawal and bonus issues

Complaint Info
Disputed casino Club Gold Casino
Reason Bonus terms violation
winstoncz Czech Republic Message
Posted on May 16, 2014


I give a complaint to the casino. I have put my money and received bonus , I played slot ( rotation for 2 usd ) and lost. The account remains 1.2 usd . Because I played for a higher amount than the rest of the account I put more money received bonus and lost. Again, the rest of the account is lower than what I played , I have put my money again received a bonus win. On account I had 3,250 usd .

Online play more than five years , putting money while playing gradually and do so always .

I wanted to withdraw $ 3,000 . Online inherited their support to me , that I played with three bonuses at the same time and my win deleted .

I did not play at the same time with three bonuses , but I played with bonuses gradually , but unfortunately I had always a few cents on your account the next deposit. This was the reason of the infringement and delete winnings.

Deleting 3000usd due balances a few cents on the account seems self-serving and contrary to good morals. I did not agree with this approach and I complained via email . The answer I received from the same person to whom I complained . This has to be at least amusing .

Sorry for the English language - I use google translator

Posted on January 9, 2014

Please be advised that Club Gold Casino will be providing all the information of the investigation conducted to AskGamblers shortly.

Best regards

Dino G

winstoncz Czech Republic Message
Posted on January 11, 2014

I wonder how the investigation happened.

winstoncz Czech Republic Message
Posted on January 13, 2014

Dear Dino G. sent me another great offer on deposit bonus, but no solution to my problem with withdrawals. What do you think I still hope and we will see a solution?

Posted on January 13, 2014

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Club Gold Casino management in regards of this complaint to confirm and justify the casino actions. The player used multiple bonuses, despite Casino's Customer Support warnings that in that case, player's winnings will be voided! Player by those actions breached casino's T&C.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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