Club Gold Casino - withdraw and bonus

winstoncz Czech Republic
posted on January 8, 2014.


I give a complaint to the casino. I have put my money and received bonus , I played slot ( rotation for 2 usd ) and lost. The account remains 1.2 usd . Because I played for a higher amount than the rest of the account I put more money received bonus and lost. Again, the rest of the account is lower than what I played , I have put my money again received a bonus win. On account I had 3,250 usd .

Online play more than five years , putting money while playing gradually and do so always .

I wanted to withdraw $ 3,000 . Online inherited their support to me , that I played with three bonuses at the same time and my win deleted .

I did not play at the same time with three bonuses , but I played with bonuses gradually , but unfortunately I had always a few cents on your account the next deposit. This was the reason of the infringement and delete winnings.

Deleting 3000usd due balances a few cents on the account seems self-serving and contrary to good morals. I did not agree with this approach and I complained via email . The answer I received from the same person to whom I complained . This has to be at least amusing .

Sorry for the English language - I use google translator

posted on January 9, 2014.

Please be advised that Club Gold Casino will be providing all the information of the investigation conducted to AskGamblers shortly.

Best regards

Dino G

winstoncz Czech Republic
posted on January 11, 2014.

I wonder how the investigation happened.

winstoncz Czech Republic
posted on January 13, 2014.

Dear Dino G. sent me another great offer on deposit bonus, but no solution to my problem with withdrawals. What do you think I still hope and we will see a solution?

posted on January 13, 2014.

 This player broke T&C, used multiple bonuses, despite Customer Support warned him that in that case, his winings will be voided! Complaint solved!