Very slow withdrawal

We are provided with evidence that the player broke following casino T&C:

"3.7. Multiple Player Accounts are not permitted. In the event that You attempt to open a second or more accounts, the Casino shall be entitled to block or close any or all of Your accounts at its absolute discretion or to allow You to maintain only a single account open into which all funds, if any at all, standing to the credit of all Your Player Accounts shall be consolidated. The Casino shall be entitled to deduct an administration fee equal to 10% of the balance of each of Your Player Accounts so closed, subject to a minimum of EUR 200 per account. Should You notice that You inadvertently have more than one Player Account at any time, You must immediately notify the Casino.

4.6. You shall not be involved in any fraudulent, collusive or other unlawful activity in relation to Your participation in any of the Games and shall not use automated players or any artificial intelligence applications or other software-assisted methods or techniques or hardware devices designed to influence or modify the outcome of any of the Games for Your financial gain or to provide You with an unfair advantage over other players. The Casino shall take action to detect and prevent the use of such methods and reserves the right to block or close Your Player Account and/or to declare any or all of Your winnings void upon suspicion of such behaviour.

4.15. Bonuses are restricted to one per person, family, street address, email address, telephone number, computer, IP address and debit or credit card.

7.1. The Casino shall have the right to block or close Your Player Account and/or to withhold any funds standing to the credit of Your Player Account in the event of any breach of these T&C by You or where the Casino has reasonable grounds to believe that such a breach may have taken place and to apply such funds against any loss or damage suffered by the Casino as a result of such actual or suspected breach."

We got all necessary details and proofs for this, so our final decision is to close this complaint and mark it as solved!

Again I Will Not accept being Called af fraud, who is running two accounts my moms and my own, This is a total Lie, if you Not Will accept a holiday prof , Then the different ip is a prof , we can both login at same time with webcam to prof that we are two persons and Not the same, with webcam, phonecall etc. And again its Not possible to use over 6000 dollars ón my mothers créditcard. The only problem as told earlier is that we have logged in ón same ip ón Work with laptop Is This Reason enough to keep our winnings ?

You says its Not about paying, why dont you Then pay what belong to us?

Please note that the fact that the player goes on holiday is of no proof what so ever, nor does it interest this complaint. If a player respects the terms and follows the rules result is simple: He/She always get paid.

We have several records proving that the player is in breach of our terms. And we do not require further proof as this is recorded extensively within the system. This case is clearly regarding this breach and has nothing to do with not paying players. The player here is trying to deviate the actual issue.

Why doesnt it prove anything ? You conclude I am having two accounts, not right.

When I was in Spain how can I possible play on a danish IP wich is my mothers IP and on her home computer, she played when I was in spain, in fact she almost plays everyday, if you say we have breach several records. why didnt you close our accounts befiore, we have both played for a half year, and last got both our accounts for the second time verified with new docs and creditcards, you wont our money, but when to pay back you will find an excuse to hold our winnings, as said many times now we can proof it with several docs that we are two persons, but you have never asked for documents that can proof the oppiste , why is that?

Again if you check the ip when both I and my mother plays you can see 2 different ip and about 45 km between us.....

You just claim to hold our winnings and close our accounts, and listen to your so called experts that says we are the same person. And again we both have accounts on other casinos with no problems what so ever.

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