On 29 of August I made a withdrawal on this casino. The same day I send my documents as advised by their helpdesk.
The same day I received a mail telling me: 3 working days to process and payment immediate.
On 31 of August I received a mail that my documents were aproved.
So at least on 4 or 5 September I expected a payment, special because the status of my withdrawal has changed from pending to waiting.
Monday 10 September I received a mail that the gamerevieuw was ok and that I should receive the money fast.
Several times I asked their help desk when they should pay and got the answer the payment was scheduled by 14 September.
14 September no payment, helpdesk again: It seems the delay ison our side.
Today 18 September I asked again and the answer was: scheduled for 24 September.
As I asked: Why and can I help to speed it up or do you need anything from me, just the answer: Scheduled for 24 September
This is NOT GOOD.
Waiting with a payment of only 500 usd for nearly a month and not giving any reason does not give any trust.
As a proff in put a copy of the mail from 10 September (I just XXX my name):
Hello and thank you for choosing Club Gold Casino.
I hope my email finds you well.
With regards to your pending withdrawal kindly be advised that before releasing any payment, a full gaming check has to be performed on your account. Now that the relevant gaming checks have been completed your transaction has already been scheduled for processing and you shall receive the winnings soon.
As a valued customer we appreciate your cooperation in this matter.
We trust this is sufficient for your purposes. However, should you require further assistance please do not hesitate to contact us using one of the methods listed below:
Telephone Toll Free : +1 866 765 3712
Email : email@example.com
Chat : Open a chat session from the Casino software lobby
Club Gold Casino
Turn Fun into Gold! "