Club Gold Casino - No payment for 80 days

posted on November 29, 2012.

I requested the withdrawal as follows:

14191298 12/09/2012 18:10:58 Withdraw 1,376.00 Waiting

I waited patiently for a months before submitting the first request regarding the withdrawal status. The response was: will be paid next week. Next week passed, I contacted them again. They said: it is still under review, check back later.

After that I contacted Club Gold Casino on multiple occasions, only to hear that they are still reviewing my withdrawal and I will be contacted as soon as possible.

To make it worse, in the end of October I got a call from Club Gold. The gentlemen introduced himself as Joseph and came wondering why I have not played in the casino for a long while. I of course told him that my reason for not playing is their not paying, to which he said he will investigate and disappeared.

After that I contacted them 3 more times. Now my patience is exhausted and here is my complaint.

posted on December 5, 2012.

Please be advised that I have personally checked the matter and the player's account thoroughly and can confirm that the player's withdrawal will be processed first thing tomorrow morning, as the review has been completed.

Best regards

Dino G

posted on December 6, 2012.

Please be advised that the player's withdrawal has now been processed as promised.

I kindly ask the player to check his account to confirm the reception of funds.


Dino G

posted on December 7, 2012.

Money received

posted on December 7, 2012.

 Good! Complaint solved!