Ag Awards

Club Gold Casino - Doesn't pay 3000 euro!

Complaint Info
Disputed casino Club Gold Casino
Reason Declined payment
Posted on May 16, 2014

Club Gold casino refuses to pay me 3000 euro. They claim

that somebody already registered with my details. That is impossible

since I only registered at this casino once. Looks like they only look

for the reason not to pay me.

Posted on March 13, 2014

Please be advised that the player has been informed exactly of the reasons of the closure. We will be providing the evidence to AskGamblers for their independent review.

In this instance, multiple accounts were opened and same bonuses used.

The terms are clearly stated and always available on our website for everyone's reference. It is the player’s responsibility to make sure that they understand the terms & conditions that were agreed upon registering the account.

Please also note that the players initial deposit of EUR100 has been sent back to the payment method used to deposit.

Best regards

Dino G

Posted on March 13, 2014

That is the best solution for me. Send your evidence

to askgamblers and let them see if this evidence is worth

confiscating 3000 euro from me. I have nothing to do

with your claim of multiple accounts etc.

Posted on March 14, 2014

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Club Gold Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately, the player breached casino T&C, by opening more then one account and used same bonuses. Player by these actions violated casino's T&C.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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