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All Jackpots Casino - Closed account

RESOLVED
Complaint Info
Disputed casino All Jackpots Casino
Reason Account closure
Amount € 2300
Jukka Thailand Message
Posted on September 4, 2014

Story, deposited 200eur, took 200eur bonus and lost all, after that make deposit of 300eur and 385eur. right after win 2.3k, account got locked and asked for documents and when i sent the documents i received answer from them

"Thank you for your patience while the financial department reviewed your

account.

I regret to inform you that your account was locked for Card Sharing

since you and another player are sharing the card ending 2707.

Please note that all successful purchases were voided. Therefore,

documents received have not been approved & account will remain closed."


They say that my card have been used before on site and that's why not pay me, locked account because of that.

But I have never used same card.

Tried many times to contact support but they just say cannot re locked and close chat

my username there

< removed >

thanks

Posted on August 26, 2014

Hi

Has anybody else used the same card on a different casino?

Regards

Roberto

Jukka Thailand
Posted on August 27, 2014

no, only i have used that card.

Posted on August 29, 2014

I'm checking it, but it looks like someone else used your credit card to use it in a different casino/the same casino...

Is the credit card under your name?

Jukka Thailand Message
Posted on August 29, 2014

yes, it is under my name. don't know about it i never let anybody to use my card.

AskGamblers
Posted on September 4, 2014

The complaint has been reopened upon player's request.

Posted on September 7, 2014

Hi

The same card has been used, according to our system, by Niko Argxxxxxxx as well (I used xxxxx in order to protect privacy)

This is a violation of the T&C of our casino (actually is a violation of a T&C of any casinos)

The matter is pretty much closed

Regards

Roberto

All Jackpots Casino Complaints

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  • 1 day avg response
  • 1 week avg complaint life
  • 2,073 USD avg amount

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