Ag Awards

City Club Casino refused to pay

Complaint Info
Disputed casino City Club Casino
Reason Bonus terms violation
Posted on May 16, 2014

I have exactly the same issue as Hilal, Casino Club refused to pay my winnings too. There does seem to be a pattern emerging relating to this casino! All they have done is reimbursed the amount I originally deposited. Think I might stick to real casino's as they don't come with terms and conditions telling you which machines/tables you aren't allowed to play on in order to win money.

Posted on December 4, 2011


Seen I don’t have your username i can only assume what happened.

It seems that you accepted a bonus and along with the bonus comes terms and conditions.

If these terms and conditions are not met the account gets sanctioned and your deposit is returned. As you have mentioned your deposit was returned to you so no wrong doing was done here.

We apologize for any inconvenience caused in this matter however you can always decide to play without bonuses here and then it will be like a land based casino. Bonuses cost the casino money and therefore they come along with conditions.

In the future please read all conditions before playing or ask the support for assistence.

Much thanks,

City Club management

Posted on December 8, 2011

Player's details has been sent to you automatically after posting a complaint, but we have resent it now - you should received it.

Please take a look and tell us your statement, so we can close this complaint in a proper way.

Posted on December 11, 2011

Account was checked

Assumptions were correct in the previous reply.

Posted on March 7, 2012

 AskGamblers Complaints Team has been provided with enough information and evidence on behalf City Club Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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