Ag Awards

Cherry Red Casino - Stall and non payout tactics worse than ever

Complaint Info
Disputed casino Cherry Red Casino
Reason Delayed payment
Amount $ 2275
Posted on July 16, 2014

I've been using Cherry Red for a few years and they've always been slow at payouts but I like there bonuses. Now I'm a VIP for whatever that's worth but I've deposited well over 5K so far with them this year but

They gave me the ole 6-10 days for wire transfer on a $925 withdrawal on 6/25/2011 and $1350 on 6/26/2011. Well what a surprise when the 10 days is up and I get an email stating my withdrawals are delayed and they will let me know when it may be processed. That is great business! They take deposits pretty quickly but they'll let me know when I might get paid

I went through this exact same thing with a Cherry Red wire transfer withdrawal in December 2010 and it ended up taking 2 months.

For one why can every other casino I use withdraw into my click2pay or eco card account if i deposit with a credit card except Cherry Red and Rushmore and Slots Oasis . And secondly why would it take so long to payout customers that deposit week after week with you.

Fair is fair and I want to be paid from Cherry Red.

Posted on July 19, 2011

We do apologise that there has been some delays with your withdrawals. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly. We are working hard to overcome any withdrawal delays and are constantly making payments to catch up on these delays. You will be notified directly by the withdrawals department on any further progress and are advised to check your emails for updates.

We appreciate your patience and understanding.

Withdrawals Department

Cherry Red Casino

Posted on July 21, 2011

I received an email from Megan Ross of Cherry Red on July 19 after i sent them a link to this complaint. The email states that my withdrawals have been reprocessed and I will receive them in the ole 6-10 days. I wonder if they would have ever processed them if I hadn't given them bad publicity and sent them the link to it?

I will update when I actually receive the funds in 6-10 days

Posted on July 22, 2011

both withdrawals were received into my bank account today. Thank You Cherry Red and thank you

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