Please see our previous post of 15 February 2011. Our position has not and will not change and this has been fully explained to the player over a year ago.
I would first of all recommend that you read the several emails which were sent between you and our fraud and withdrawals departments which, as this email will also state, that this is a final decision and there is nothing further left to discuss about this matter.
Your account was investigated thoroughly along with other accounts which included highly similar information to yours which showed us clear evidence that your account is linked to the other accounts and is therefore part of a fraud/bonus abuse ring. Similarities included the same (and very unique) passwords being used on your account being exactly the same as other account passwords, same deposit amounts, same games played, same wagering technique and amounts, same deposit methods and also we looked at the documents which had been sent in and could see from the handwritten information that the handwriting was exactly the same on your form as these other players too which held the other similarities also.
We are therefore 100% certain that, according to our terms and conditions, the casino rules have been broken and therefore refunds of deposits were sent and winnings voided.
This is a year old matter and as discussed in previous emails, there is no way we are able to change our decision on this due to the evidence we have.
Cherry Red Casino.