Planet 7 Casino - Check issued to me has to go through 7 -10 weeks being held!

Samantha12 United States
posted on April 22, 2016.

I have played lots of money at planet 7 casino..i finally cashed out ...took me about 2 months to get my check for $630.00..took check to my credit union an they said they had to send it out. To collections bank to collect on the money from the bank of montreal canada.they said they cannot verify funds and it will take 7 to 10 weeks to get my money ..if everthing goes ok....try to make a long story short..i opened up a new account at bank of america was told i could come back the next day an my check would be deposited an everthing would be fine....well i spent over 2 hours at bank for them to end up telling me what my other bank told me...they have have to send to their collections team...which takes 7 to 10 weeks!!!!! Im sooo 😡...i really enjoy playing at this casino but seems like after you get your check seems to be another 2 months wait on your money...i just dont know what to do.....has anyone else encountered this run around???

posted on April 27, 2016.

Hi Samantha12,

I'm sorry for the difficulties you've encountered with your check. I do know that some players have experienced issues/collection delays when depositing checks (the vast majority of players have no trouble depositing these checks, whatsoever). These checks are legitimate and the funds are definitely available, however, the checks are issued via a Canadian bank.

I see that Ally has been in touch with you regarding this and if you have further issues with the check and/or any questions, she'll be your best point of contact for this.

I wish you all the best,


Samantha12 United States
posted on April 28, 2016.

Every is well ..thank you

posted on May 2, 2016.

Dear @Samantha12,

Is this complaint resolved, can we close it? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.