CatCasino - Formal Complaint Against Cat Casino for Failing to Close Account and Unprofessional Conduct

Dear CatCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! We would like to get to know your situation in more detail. To do this, please provide your email with which your account was registered or ID which you can find in your personal account to Anasta­sia.pa­@ca­tca­sin­o.com. Sincerely, the CatCasino team

Dear CatCasino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for reaching out to us.

We would like to address your concerns in detail:

Initially, your request to block your account was forwarded to your personal manager. The manager reached out to you via email, requesting clarification regarding your decision to close the account. However, as no response was received, the account remained active.

Subsequently, on October 30, 2024, when you disclosed your gambling addiction in a complaint on another platform (forum), we immediately took action and promptly blocked your account. You later requested confirmation that your account had been blocked. We provided the requested confirmation via email. Despite this, you claimed not to have received it. Please note that we sent the confirmation to the exact email address associated with your account and as mentioned in your complaint.

We are fully prepared to provide all necessary evidence to the forum administration to clarify this matter.

Should you have further questions or concerns, please don’t hesitate to contact us.

Dear CatCasino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

As expected, there was an evasion and no response, just like what happened on the other website. I only want to warn people about such casinos, and they should be blacklisted. I’m surprised that this casino still has an account on this site after they falsified my data and refused to close my account. What more do they have to do for their account to be shut down? I will share my issue on all gambling-related platforms to ensure no one else experiences what happened to me.