We can stress that it is absolutely never our intention to delay our player's withdrawals or spoil their enjoyment of Casumo in any manner. We always try to have their winnings safely in their accounts as soon as humanly possible. On very rare occasions, issues arise that are out of our hands, and we have to work closely with payment providers and financial institutions to ensure it's resolved to our player's satisfaction.
We are disappointed with the length of time this particular issue you mention here has taken (a number of country-specific players have been affected) but we are beginning to see results from our payments team's investigative work.
While we cannot address your account specifically in an open forum, we understand that it's frustrating for a player being at the mercy of a third party, but we are confident that your issue should be resolved soon.
We can assure you that our payments team are fully on these cases, and our full resources are behind getting a satisfactory resolution for everyone affected as soon as possible. Should you need to discuss anything about your account in more depth than a public forum permits, you are of course most welcome to drop into Casumo's live chat or send us a mail to [email protected] .
Wishing you the best of days.