Casino Cruise not paying out £300

posted on June 25, 2015.

I opened an account with casino cruise last month and had few winnings , than the standart procuser of account verification etc which all confirmed by casino and i had withdrawal with no problem until 2 weeks ago.
Around 2 weeks ago i made a withdrawal of £300 and after a week they roll back the funds back to my casino account. In the meantime i sent emails and live chats but the answer is always same ' financial department risk assesment' . Surely the live help and email help both extremely useless as they fail to answer any of my questions in regards to holding my funds even the account was verified and had withdrawal before. Nearly 2 weeks delay shouldnt be acceptable. I have attached one of the repeat answers of the casino which i received few days ago

posted on June 29, 2015.

Payment went through on June 24th. Please check and confirm so we can close this case. Thanks.

posted on June 29, 2015.

yes , payment approved on 24th.

posted on June 29, 2015.

sorry i meant approved on 26th.

posted on June 30, 2015.

Okay thanks for the update. Can we see this issue as closed?

posted on July 2, 2015.

Did you received your winnings, can we close this complaint? Thank you.

posted on July 2, 2015.

yes please close the complaint. Thanks for your support

posted on July 2, 2015.

Thank you, glad it's all sorted out