Ag Awards

Casino770 - Withdrawal has not come yet

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount € 9500
Posted on June 18, 2015

I open this again, because Casino770 was inactive in my last complaint.

This time I have more information, I and my friend ran into the same thing and got off Unfortunately, because "artificial intelligence" and a "glitch in the system". But now it has locked up his account and said that everything has been a big mistake, now his money validated. If nothing happens now, they have thus dealt with the same case in different ways. Which is not very credible.

"Now it has been 8 weeks since I made my withdrawal of 10,000 € from Casino770. I sent copies of my identification documents, credit cards and account history. And got it accepted the following day. In their terms and conditions it says that the withdrawal will take 4-10 days after they accepted the copies.

I contact them regularly on their "24/7" chat. But get the same answer every time, they say that I will be informed via e-mail as soon as possible, but they make no progress. How long does it take to become informed, I ask. And they always reply "You will recieve an email In the following days."

I hope this will be resolved ASAP."

Posted on December 11, 2012

I've talked to Casino770's live chat every day since this happened, and a few days ago promised "Gerrard" one of their staff that my account would be unlocked before Christmas. Do not know how credible they were. Has obviously photographed all of this to use against them if they would not happen anything. Yesterday promised "Amy" another staff that my case would be resolved today. So I'm keeping my fingers crossed that everything will work out today. I will keep you posted!

Posted on December 11, 2012

New and good information!

My account on Casino770 is now unlocked and my money again sent. I will keep you posted and let you know when the money arrived in my bank account and close the case.

Posted on June 10, 2015

This complaint has been reopened as per NetBet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @rickardalmstrom,

AskGamblers Complaints Team have been informed by NetBet Casino management that your payment was successfully processed. Please confirm.

Posted on June 14, 2015

Dear @rickardalmstrom,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on June 18, 2015

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of NetBet Casino where it is clearly displayed that player has been paid in full. 

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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