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Casino770 - Still haven't received my money

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 500
Posted on July 22, 2014

hi there,

i won a total of 500 pounds and still haven't received my winnings.

i was informed that my withdrawal was being processed and it would show in my account 48hours-4days later and now a week later i still haven't received my winnings.

i was also not very happy that i had to bet up to 900 pounds due to the match of my 30 pounds deposits. so with the effort i had to go to, to win the 500 pounds makes this matter even more frustrating.

my thoughts are that casino 770 is a fraud site as they are happy to take my money straight away, but not happy to pay my well earn't winnings.

i would really appreciate it if you could help me in getting my hands on my winnings.

kindest regards

Posted on January 16, 2013

Dear Gareth,

By means of this message we wish to confirm that you have a withdrawal registered on Casino770.

Kindly note that you will find all the details regarding the status of your withdrawal on your email.

Please be reminded that our Customer Service is available 24/7 for any other questions you might have.

Kind regards,

Customer Service Casino770

Posted on January 17, 2013

I was sent an email from casino 770 wanting a copy of either my bank card details, driving licence, passport or bank statement.

This is surely not standard practice as I've never has this from other online gambling sites!

Surely this is a fraud site???

Jkindest regards

Posted on January 17, 2013

Hello Gareth,

In reply to your message we wish to inform you that the copies of your documents are requested by our payment agent for safety seasons in order to ensure the security of your online transactions.

Therefore, we want to make sure that you are the person who made the deposit and that your well-deserved winnings are securely processed.

Please be assured that guaranteeing the highest level of security and fairness is a priority for Casino770.

For more details, we kindly ask you to contact us at suppor­[email protected]­asi­no7­70.c­o.uk and we will offer you further assistance.

Kind regards,

Customer Service Casino770

AskGamblers
Posted on January 21, 2013

Dear @reathy87,

Please let us know if there's an update regarding your ongoing complaint.

AskGamblers
Posted on January 26, 2013

Dear @reathy87,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on February 22, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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