Ag Awards

Casino770 - Casino Doesn't pay me

Complaint Info
Disputed casino NetBet Casino
Reason Account closure
Posted on July 22, 2015

Dear sir/madame,

I have played at casino770 and got two pending withdrawals at that casino:

1. 9 march 2011: pending withdrawal of 80 euros.

2. 22 march 2011: pending withdrawal of 252 euros.

I have been mailing them on several dates asking how much longer i have to wait. Each time, they say, that it is being checked by the 'relevant department' and that they will update me per email once they know more. But it is now almost 2 months, since i am waiting for my pending withdrawal.

And they keep mailing me back with their same story. I know my withdrawal is not really a lot of money, but still it is my money and I don't understand why they are taking so much time to 'check' on my winnings.

That's why i would hope you could help me out in this case, because this waiting is really annoying and they don't give me valid reasons why i should. I am really scared that they just don't want to pay me.

Hope you can help me.

Thank you,

< name removed >

ps. My username at their website is: < username removed >

Posted on May 16, 2011

Casino 770 has contacted the person in charge of this forum informing him of all the details of the situation that fully justify the position and decisions made by Casino 770.

Posted on May 16, 2011

This is what Casino770 has emailed me:

Dear < name removed >,

In reply to your message, please be informed that our payment agent has

notified us regarding your activity on our site as being fraudulent.

Therefore, your account "< username removed >" has been blocked and your withdrawal

request has been cancelled.

Thank you for your understanding.

Best regards,


Customer Service


I than mailed them back the following:

What is this?

What do you mean fraudulent activity? What is this? I only played like twice or three times at your casino. First time i lost! Second time, was when you guys offered a casinobonus. How convenient for your casino to say that it is fraudulent, when a player has won something is asking for a withdrawal.

What proof do you have of my fraudulent? The mere fact, that i won something? Is that it?

This is really ********!

Sorry for the languaue, but please understand as this is taking already more than 2 months now.

Casino770 responded:

Dear < name removed >,

Please be informed that our payment agent has decided to take these

mesures against you for not complying with the general conditions of our


Best regards,


after this email, I asked, which terms and conditions i suposedly broke, because i really don't know what. After that Casino770 only emailed me, that it was the decision of their payment agent and that's it.

They don't even tell me exactly what i did wrong and that's how they think that this is solved...

Judge for yourself.

< name removed >

Posted on May 20, 2011

We have emailed Casino770 Support telling that we need their officiall statement on this board.

Posted on May 20, 2011

Concerning this type of fraudulent activities, Casino770 players are considered suspicious when multiple conditions are not respected:open more than one account on the website, share multiple data (personal data, IP, serial number).

These fraudulent activities are also monitored by our payment partners who conduct their own verifications.

Posted on May 20, 2011

After reviewing the details that Casino770 referred to us, our decision is to close this complaint as an inappropriate.

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