I had been having problems with Casino770 Wheel of Fortune free spin game for almost a week, which 770 were aware of, no bonus codes were sent out and the game would finish as 'undefined'
On Friday 17th May, I spun the wheel and won a 100Euro bonus on the first spin, the game immediately ended with still 4 spins left saying sorry no win. I took a screen shot and lost it s I am not very technical and had no idea what had happed to it. I contacted live chat explaining what had happened on the WoF and was told that I hadnt won and that I had played all five spins, I tried several times to explain that that was not the case and that I would not say I had won if I hadnt but still got the same reply! The same reply was sent to me in an email response to my complaint.
When my daughter returned home she found where the screenshot had been saved and we sent it over to 770 immediately asking for their response, I waited several hours but no reply was forthcoming, Still this has not been received.
I have played 770 for about 8 months having minor issues with bonuses and such but surprising enough NEVER have I had a problem depositing, well over several thousand pound.
NOT ONLY DID THIS SITE NOT HONOUR THE BONUS WON THEY IMPLIED IN BOTH CHAT AND EMAIL, WHICH I HAVE COPIES OF, THAT I WAS NOT TELLING THE TRUTH, AND DESPITE TRYING IN VAIN TO ASSURE THEM THAT I HAD WON THE BONUS FAIRLY AND HONESTLY AND KNOWING THAT I WAS ALREADY HAVING PROBLEMS WITH THE WoF THEY STILL INSISTED THAT MY ACCOUNT CLEARLY SHOWED I HAD PLAYED ALL FIVE SPINS AND HAD NOT WON, THE SCREENSHOT CLEARLY CONTRADICTS THIS.
I have sought advice on this matter and been advised that I need to lodge a formal complaint, which I have now done, to be able to take the matter further.
I feel that not only have the site unfairly with held the bonus they have also accused me of not telling the truth, which I am absolutely livid about.