Ag Awards

Casino770 - Casino are not paying

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 8301
Posted on July 15, 2014


I am having trouble receiving winnings from Casino770 due to them carrying out checks on my withdrawal. It has now been 15 days and the withdrawal is yet to be validated.

I have received one previous withdrawal without too many problems for £4830. However, since this withdrawal is for the greater amount of £8301 I am worried that they are unnecessarily delaying payment.

I would've thought all necessary checks would've been performed on my first withdrawal and subsequent withdrawals would be quicker.

I have attempted to contact the casino to find out why there is a delay and when I can expect to receive my money but the only response I ever get is that it is currently with the payment agent and they will let me know when they hear anything.

Posted on May 17, 2012

 I have just attempted to find out what stage my withdrawal is currently at. Please see below.


Thank you for waiting, a site operator will respond shortly.

You are now chatting with 'Dahlia'

Dahlia: Thank you for contacting 770 Online Support. How may I help you today?

dayou17: Hi. Would you be able to let me know how long it takes to get a withdrawal validated please?

Dahlia: Could you please confirm your user name. 

dayou17: dayou17

Dahlia: Your withdrawal request is now being processed by our payment agent . You will be kept informed by email as soon as possible.

You are not currently in a chat session. Please check your internet connection and try again in a few minutes.


As you can see I am still being told the same old rubbish and then I was cut off from the chat completely without the chance of asking another question. Als, there was absolutely no problem with my internet connection.

This casino is a disgrace and should be shut down for the contempt it shows its customers. 

I urge everyone to stay well clear!

Posted on May 23, 2012


Please be informed that our payment agent just confirmed that your request will be validated and you will receive the payment by the end of this week by refunding your credit card.

Please take into consideration that for security reasons, Casino770 needs to make sure that all requests made from our payment agent have been met.

Please check your inbox for further details.

Kind regards,

Customer Service Casino770

Posted on May 24, 2012


Thanks for your reply.

I will let you know whether or not I receive my payment by the end of the week.



Posted on May 28, 2012

As you can see above, I was told I would have my payment validated and paid by the end of last week.

I regret to inform it was neither paid nor validated.

Why was this not completed as said above? Any ideas when I will actually get the payment validated and paid?



Posted on May 29, 2012


Please be advised that your withdrawal request was validated on the 25.05.12, as we informed you. Please check your Visa credit card.

Thank you.

Best regards,

Customer Service Casino770

Posted on May 29, 2012


I can confirm that I have received my money today and consider the matter resolved. Although I am disappointed at the length of time taken to process the withdrawal (36 days) I am more relieved to finally receive the money!

Thank you for your co-operation and thanks to AskGamblers for giving me a forum to raise my concerns. 



Posted on May 29, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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