I made a withdrawal two weeks ago and still haven't heard back from the casino. I didn't get any confirmation that a withdrawal was made but when I try to make another withdrawal now it says there's already a pending withdrawal. A week ago I emailed the casino requesting a manual withdraw and asking about the state of the withdrawal and submit the verification documents, no answers to anything.
I asked the Casino4dreams live chat how long does the verification take and I got a response that he's just a customer service and doesn't do estimations, however the next day I asked the same thing and now the same agent (as far as I know) said it usually takes 48 hours.
I attached screenshots showing there's a pending withdrawal and the emails with no replies from the casino. The initial deposit was made with bitcoin and they're supposed to pay me via bank transfer, however the casino hasn't even asked me for my banking details or verification so clearly the withdrawal hasn't been processed at all.
Thank you for any help!